Cannot load certain websites 2

[mjrh]

For example, the following sites do not load in either Netscape 4.77 nor in Explorer 5.5.

http://canada411.sympatico.ca

http://www.ttc.ca

http://www.honesty.com

http://www.geocities.com

http://members.aol.com

My bank is at

http://www.scotiabank.ca,

this leads me to non-related website. However, if I drop the

http://www and

just use

http://scotiabank.ca

it's OK. Similarly,

http://www.macromedia.com

loads nothing but

http://macromedia.com

works OK.

Since both browsers illustrate the same problem, I suspect that the problem is Windows 98 based? I suspect that some security setting is at the root?

Thanks,

MJRH

 

[paulwood]

If you can't get to

http://canada411.sympatico.ca

then try

http://206.47.73.132

if that works you may have a DNS server problem. The other issues may be down to ISP web cache not updating properly since scotiabank.ca is redirected to scotiabank.com where the website actually is.

Let us know what you find out.

 

[mjrh]

Hi Paulwood,

Thank you. It seems promising. Using the IP address

http://206.47.73.132

worked for the canada411 site. [I used the IP addresses for the other sites, but they did not work.]

When I use scotiabank.ca it words and it resolves on its own to

http://www.scotiabank.com/

I'm a newbie in this area, any suggestions on how to resolve this are most welcomed.

Thank you.

 

[butchrecon]

Contact your ISP and see if they will give you the DNS server addresses so you can put them in the TCP/IP settings for your modem. If you are unaware how to input the #s let me know. I have manually inputed (is that a word) them into my systems and dont have any more problems. James Collins
Computer Hardware Engineer
A+, MCP

email: butchrecon@skyenet.net

 

[mjrh]

Hi James,

I am sorry to say that I did as you suggested, with the help of my ISP, but the problem still is there. BTW, I connect via highspeed telephone modem. I even removed IE 5.5 and installed 5.0 from a CD. Now I can connect to Microsoft (if I use

http://microsoft.com,

i.e., no www) but cannot download IE 5.5?

MJRH

 

[paulwood]

By 'highspeed telephone modem' do you mean a cable modem from a cable company or ADSL/DSL link. Did your ISP give any indication of what they thought the problem might be?

 

[mjrh]

Hi Paulwood,

It is not through the cable company but the phone company instead. [The modem is a Speedstream
from Efficient Networks Inc.] No the ISP did not say what they thought might be the problem. I
gather that they have given up on helping me - one even suggested I go back to the cable
company as my ISP!]

I ran My VitalAgent from

http://www.MyVitalAgent.com/

to try to get a handle on the problem. Each
diagnostic of a no-connect yielded the same message: "You attempt to connect to port 80 on the
server at X failed." where X is the IP address.

When I was with a cable ISP, I had a similar problem which was resolved by using a proxy server
setting they provided. By the current ISP doesn't use proxies?

If needed I can supply the exact settings in my IP configuration. Not all fields have data. Those that
do are: Host Name, DNS Servers, Node Type [= Broadcast], Ethernet Adapter Information [DEC
DC21041 PCI Ethernet Adapter], Adapter address, IP Address and Subnet Mask.

When I look at the TCP/IP Properties of the Ethernet Adapter, under the DNS Configuration tab
"Disable DNS" is checked.

I get the impression that the problem is with Windows and not the browses. Maybe in the past,
some software I loaded changed something that was never reset?

Hope some of this info helps.

Much appreciated, thank you.

 

[butchrecon]

I do believe it is a Windows problem. You stated that if you had to you could supply the exact IP settings. I suggest trying that. James Collins
Computer Hardware Engineer
A+, MCP

email: butchrecon@skyenet.net

 

[paulwood]

Make sure that Use a Proxy Server is unticked in IE Tools > Internet Options > Connections > LAN settings.

If you connect to the Speedstream using the Ethernet card, you may need to explicitly enable DNS and input the IP addresses you got from your ISP for their DNS servers, input your computer and domain name. If it doesn't go through the Ethernet card, don't change the settings.

 

[paulwood]

BTW what ISP do you use, do you know for certain they don't use proxies?

 

[mjrh]

James, here are the values as you suggested:

Host Name = CO28429A
DNS Servers = 209.226.175.233
Node Type = Broadcast
Ethernet Adapter Information = DEC DC21041 PCI Ethernet Adapter
Adapter address = 00-80-C8-4C-02-FD
IP Address = 192.168.24.25
Subnet Mask = 255.255.255.0

-------------

Paul,

1. Use a Proxy Server is unticked
2. as far as I know, I connect to the Speedstream modem using the Ethernet card.

Thank you

 

[paulwood]

The IP address you have given is a address reserved for local networks. Are you connected to a local network or is that the number your ISP gave you?

 

[mjrh]

Paul,

IP Address = 192.168.24.25

is what my ISP's user support gave me this morning.

Thanks

 

[butchrecon]

Uncheck the IP address and Subnet mask. (Get rid of them). Keep the DNS settings. Then let us know how it worked. James Collins
Computer Hardware Engineer
A+, MCP

email: butchrecon@skyenet.net

 

[mjrh]

Hi James,

To insure I did this correctly, here is what I did.

In the Network control panel I went to the properties for my Ethernet card and erase the IP Address and Subnet Mask files. Then checked Obtain an IP address automatically. FYI I did nothing in the DNS Configuration tab [BTW Disable DNS is the current value. Is that OK?]

Then I tried connecting to

http://www.ttc.ca,

http://www.scotiabank.ca,

http://www.macromedia.com

and

http://www.microsoft.com

all with no luck.

If it helps I have trace routes for these and other sites that do not work which I prepared as an e-mail a week ago. If useful to you, I could forward you a copy?

Thank you.

 

[butchrecon]

You use a dial up modem to connect correct? Or do you connect via ADSL or DSL? I want to be clear on this. If you connect via modem do the following:
In Internet Explorer go to TOOLS>INTERNET OPTIONS>CONNECTIONS. Make sure your dial up # is highlighted then click on SETTINGS then tword the bottom click on PROPERTIES then go to the NETWORKING tab. Make sure the TCP/IP settings are highlighted then go to PROPERTIES. Make sure under here that there is NO IP addresses installed. Then input your DNS settings. (I am used to Win2000 so this may be a bit different from 98. So under 98 basically in Network Propertied you are going into TCP/IP settings for the dial up adapter.)
Give that a shot and let me know.

Email the trace rout file. You may have to totally UNINSTALL your modem and network card then reinstall them. and reset up your Dial up connection. 98 does not have a lot os settings for DNS.
James Collins
Computer Hardware Engineer
A+, MCP

email: butchrecon@skyenet.net

 

[mjrh]

James,

I do not use a dialup modem -- at least I do not need to dial. Its a high speed connection offered by Bell Canada (on a par with cable modems). My ISP's home page is at:

http://www1.sympatico.ca/

Until I hear from you, I will not attempt what you suggest above. [I can also connect via ordinary m56K model if I need to. But that is reserved for when the high speed service is down.]

I will mail you the trace route file shortly.

Thanks

 

[butchrecon]

Yea dont do what I suggested earlier. Have you tried Uninstalling your ISP then reinstalling it? James Collins
Computer Hardware Engineer
A+, MCP

email: butchrecon@skyenet.net

 

[mjrh]

Hi James,

No, I have not uninstalled and re-installed my ISP software. Will try thin tomorrow when I am more alert.

Thanks,

MJRH

 

[paulwood]

Hi Guys

Sorry to bail out last night, it had gotten a little late in the UK, and my brain had gone AWOL!

mjrh, I looked at your ISP home site and apparently they do use cache redirection, which would account for why you couldn't connect directly with port 80, the standard http port. The cache is theoretically transparent, so you shouldn't have to enter any cache settings as long as it's working properly at the ISP end.

You are using the Access Manager software, right? James' suggestion of uninstalling then reinstalling is a good one, if you have the time I'd appreciate a copy of the traceroute also, thanks.

paul@woodcom.co.uk