cannot get 7912 to register on CCM 3.3(2)

[bamill1]

I have installed 3.3(2) and have several softphones functioning, but I have not been able to get the 7912's that we bought to regester... I am not sure what the problem is or what to do.. Any help would be much appreciated...

 

[computerhighguy]

Q: What Cisco CallManager release is required for the Cisco IP Phone 7912G?

A. The Cisco IP Phone 7912G requires Cisco CallManager Release 3.3(2). An executable will be provided on Cisco.com that inserts the Cisco IP Phone 7912 device ID into Cisco CallManager and copies the firmware image to the Trivial File Transfer Protocol (TFTP) server.



It is what it is!!
__________________________________
A+, Net+, I-Net+, Certified Web Master, MCP, MCSA, MCSE, CCNA, CCDA, and few others (I got bored one day)

 

[bamill1]

computerhighguy, I belive I downloaded and installed it, but still do not see the 7912g in the list, if you have the link I would much appreiciate it..


thanks

 

[computerhighguy]

This URL requires a CCO login and a valid license for the phone.

http://ftp-sj.cisco.com/cisco/voice/ip-7900ser/cmterm-7912g-sccp.3-3-8.exe

Here are the release notes.

Cisco 7912 Firmware release notes

Version and description:

The install program file name is cmterm-7912G-sccp.3-3-8.exe and the firmware version within the install program is CP7912010300SCCP040312A.SBIN

Release notes for Cisco IP Phones

http://www.cisco.com/en/US/products/hw/phones/ps379/prod_release_notes_list.html

Installation Instructions:

Step 1: Copy the cmterm-7912G-sccp.3-3-8.exe file to your hard drive. Make a note of the location where you save the downloaded file.

Step 2: Double-click the cmterm-7912G-sccp.3-3-8.exe file and the installation starts.

Step 3: At the Welcome screen, click Next.

Step 4: At the License Agreement screen, click Yes.

Step 5: At the SQL Server Authentication screen, enter the login name and the password (by default the login name should be ?sa?). Then click Next.

Step 6: After the installation is completed, click OK.

Step 7: Reset all the corresponding devices.



Post-Installation Details
This executable file is to be run on the publisher and it will install one file:

CP7912010300SCCP[version].sbin
to the call manager's tftppath (c:\program files\cisco\tftppath)

After installation, open up call manager's administration web page and go to system -> device default
You can verify the installation, by looking at "IP Phone 7912" and enter the new load name in the corresponding box.
for example: CP7912010300SCCP040312A.sbin (in this case, the load version is 040312A)

To downgrade to a previous firmware version:



Step 1: Go to the Cisco CallManager Administration web page.

Step 2: From the System menu select Device Default, and the Device Default Configuration page is displayed.

Step 3: Go to the IP Phone 7912 field and change it back to the previous firmware version.

Step 4: Click Update.

Step 5: After the page updates, you can reset the corresponding devices.



It is what it is!!
__________________________________
A+, Net+, I-Net+, Certified Web Master, MCP, MCSA, MCSE, CCNA, CCDA, and few others (I got bored one day)