Cannot FA Code Forward Phone

[Moshimoshi]

We have a phone we use for In-room Dining, that presently, we cannot use a feature access code to forward from this station to another one of our restaurant outlet, which we would like to do in the event IRD has to close early due to light-staff, etc.

Any ideas on what would cause this? The only thing I notice is that the IRD phone has an FRL of 0 and the phone they're trying to FAC-Forward to is FRL 4, and a different class of restriction.

The only information I got from the outlet was "We're aware forwarding isn't working when there's a voicemail on the phone"

Seems pretty generic...

~Sean
-----------------------
Telecom Analyst, FOI.\\\\_______________

 

[offdahook]

are you able to "list trace" the attempted call-forward procedure?

 

[vaoldschl]

Have you checked the 3rd page of the COR to ensure that the COR of the first phone can call the COR of the second phone? An FRL of 0 usually indicates very low calling privileges. Also, what do you get when you try to forward? Does it give you wave off tone and, if so, when?

 

[Moshimoshi]

I have a little clarity on the issue finally...call forwarding is working fine.

How it works is IRD wants to forward the Outlet to our Bar or our Sit-down restaurant when no one is available to staff the IRD order desk.

Right now they *2 (ext to forward to).

This works, but the problem is that the call will ring out to the extension they are call forwarding out to, but if no one picks up there, the call returns back to the voicemail of the IRD desk, which I guess they don't want. If no one picks up at IRD, we don't want calls going back there, period. Is this possible?

~Sean
-----------------------
Telecom Analyst, FOI.\\\\_______________

 

[Moshimoshi]

Also, in hopes of making this procedure simpler for their department, I've done this...

Button #2
Button *25552
Button *26118

so that they push the first button to clear call forwarding, the next button forwards to one outlet, and the third button to the other outlet.

Dumb question, but is there a FAC or Autodial 'character' I can add to disconnect the line after the autodial has occured? IE say...something whacky like *25552#7 or something, assuming 'hash 7' is what would make the set hang up. Boy I hope that makes sense. I essentially want the button to pick up, autodial the string, then hang itself up

~Sean
-----------------------
Telecom Analyst, FOI.\\\\_______________

 

[Moshimoshi]

Is there no way to make this work?

Hmm...I can't set up two seperate coverage paths, since thats not enabled on our switch...and it seems moot to do it for a single outlet

Is there some way to force the calls to not cover back to the originating phoneset if no one picks up at the forwarded location?

I'm running out of ideas how I could do this, they just want to be able to forward the phone to other outlets when the In-room dining is out of service.

~Sean
-----------------------
Telecom Analyst, FOI.\\\\_______________

 

[Duaneness]

If you can route the calls out of the switch and then back in again (forward off-net, to the number of the receiving station), the switch will treat it as a new call and it will cover to the receiving phone's voice mail box. Of course, this uses up D.I.D. numbers and trunks, but it will work - if your COR's allow forwarding off-net.

- Duaneness

 

[vaoldschl]

Do you have vectoring? Can you forward the call to a VDN and have the vector determine the messaging split to go to? Would be a lot of work just to manage an exception as my old boss would say but might be fun to set up. You could set the three phones up as a group then if the IRD phone logged out you could have full control over the call with a vector. Something to think about.