Cannot connect to Exchange Server

[Paulusdu]

I have a user with a strange outlook problem.
When he tries to connect to his exchange server, it comes
back Exchange server caoont be found or is offline.
He cannot check name against the exchange server, even
though all his network setting are correct.
He can access his mail through a web version, but not
outlook.
He can ping the mail server with both the IP address and the server
name, if he does an NSlookup on the server it works fine too.

OS is XP, Office version is 2002.
All other network applications work fine.

Any help would be appreciated

Cheers

 

[Smorgan11]

Have you made sure that there is no firewall software blocking the user.

Also have you tried setting up a different user on this machine to see if they can log into exchange

 

[dellboy]

in the same vein as smorgan11 - have you tried to set this user up on another machine?

Seems extremely odd that they can connect through webmail but not on the local machine

 

[rlgaooa]

On the user's machine, go to start, control panel, mail and pull up the properties of the user's account. Check to see if the user is pointed to the correct exchange server. If this doesn't resolve the problem, delete the account and recreate it.

 

[Paulusdu]

I've gotten another user to log into the system and they can connect to the exchange server.
I've also deleted the users profile in outlook and readded it in trying to point to the specific mailserver but still no joy.
There is definatly no firewall software running on the system either.
User can log into another system and connect to the mail settings.
I presume that this is something to do with the users profile on the machine, but i only want to delete his XP profile on his machine as a last resort.

 

[Smorgan11]

Ok i have had something similar. Its to do with security settings. For me it was Outlook 2002 and Exchange 5.5.

The way i resolved this was by changing the users password.

After this it worked fine.

Hope this helps