Cannot call Forward to 1800 numbers

[luddyspence]

On the Nortel Option 11 none of the sets can call forward to a 1800 number. They can forward to LD calls and any other number. If you call any 1800 number directly from any of the sets, the call goes thru ok.Gets a recording from the carrier saying that the call cannot be completed when call forwarding the set to a 1800 number.

Can you forward from a set to a 1800 number? The sets are M2616 and has CFW 16 keys and CLS= CFXA. I took a print of the set and it is forwarded correctly. I have tried different 1800 numbers and have have tried to call forward from DID sets as well as non-DID sets.

 

[acewarlock]

Do you have (CFF) in CDB?

If you can call it from a phone you can CFW it.




This is a Signature and not part of the answer, it appears on every reply.

This is an Analogy so don't take it personally as some have.

Why change the engine if all you need is to change the spark plugs.

 

[bigindian65]

is it the same toll-free?
make a maxp 1 NCFW ACDN with the toll-free in the NCFW field, fwd the sets to the 4 digit DN of the ACDN you build.

Mato' Was'aka

 

[luddyspence]

I agree, if you can call from a phone you should be able to call forward from a phone, but it does not work.

I cannot use an acd queue or default call forward because the client would like to forward the phone when ever required, by pressing the call forward key. I saw another post with the same question but there was no solution given in the post.

 

[bigindian65]

They would still forward it whenever they want too.

Mato' Was'aka

 

[acewarlock]

Did you check the CDB to see if you have CFF???




This is a Signature and not part of the answer, it appears on every reply.

This is an Analogy so don't take it personally as some have.

Why change the engine if all you need is to change the spark plugs.

 

[luddyspence]

Yes. I have CFF in the CDB.

 

[acewarlock]

Have you tried doing a TRAC in LD 80 from a DN that can't CFW to that number?

Post the NPA 1800 from LD 90

And then the RLI you get in LD 86.

Do any other NPA's go to that RLI?

The only thing I can think of that would stop the call from going is Maybe the NCOS on the RLI.






This is a Signature and not part of the answer, it appears on every reply.

This is an Analogy so don't take it personally as some have.

Why change the engine if all you need is to change the spark plugs.

 

[johnpoole]

you do have cff in the cdb,,, step one.. if you call it internal does it work? you do have cls cfxa and a cfw 12?

if it works internal and not external then the next question would be are you sending it out the same route it came in on?

john poole
bellsouth business
columbia,sc

 

[luddyspence]

It does not work either internal or external.

I am programming a acd DN and testing. Will let you know if this works.

 

[acewarlock]

If you don't want to post the info I asked for, please let me know so I can go help someone else.




This is a Signature and not part of the answer, it appears on every reply.

This is an Analogy so don't take it personally as some have.

Why change the engine if all you need is to change the spark plugs.

 

[luddyspence]

Acewarlock:
I do not have access to LD 90 or LD 86 since that level of access is not available. No one knows the level 1 access password.

I tried to use an ACD queue but that also does not work.

 

[acewarlock]

Level 1 is the lowest password, you need level 2. Can you get into LD 80?




This is a Signature and not part of the answer, it appears on every reply.

This is an Analogy so don't take it personally as some have.

Why change the engine if all you need is to change the spark plugs.

 

[bigindian65]

Try putting in the NCFW field ACOD, number

access code of the route & tollfree number

Mato' Was'aka

 

[acewarlock]

I think it's time you called in the Vendor.




This is a Signature and not part of the answer, it appears on every reply.

This is an Analogy so don't take it personally as some have.

Why change the engine if all you need is to change the spark plugs.

 

[luddyspence]

I tried using the trunk group access code in the ACD queue but I am still getting the recording from the carrier. Dialing with the the trunk access code directly from a set is ok.

Correct me if I am wrong, but using the trunk group access code (which did not work) means that the problem is not in the BARS since we are bypassing BARS. Am I correct?

 

[bigindian65]

could you try another route (acod)? if going ld switch tolocal or vice-versa

Mato' Was'aka

 

[Triton101]

Test it with you Cell phone, try to forward your cell to a 1-800 number in question and call you cell, if you get the same result it must be a limitaion on the 800 service....... this way you will rule out the pbx...

 

[bigindian65]

message is coming from telco, not intercept, carrier.

Mato' Was'aka

 

[luddyspence]

I went to another site with an Option 11 and call forward a phone to the same 1800 number and it worked fine at that other site.