Can you be too busy for the VAL board? 1

[samneil2000]

Hey guys, I just joined this forum, and it looks great!

I know my question is a little vague, but I will try to explain. I have a rather busy skill that has queue times up to 20 minutes right now (hot summer) and the agents have a whisper announcement that plays announcing the type of call before the call is delivered.

We call them whispers, but if you don't know them as that, it is the "VDN of Origin Annc. Extension"

The problem we are experiencing is that the agent hears a second or 2 of ringing before the whisper is played, causing the speed of answer to be delayed by a couple of seconds.

I know the VAL board has to have limitations somewhere. Are there numbers about call volume and etc.? Has anyone else ever had this issue?

Thanks
Sam

 

[lopes1211]

32 ports is the limit.

-CL

 

[samneil2000]

Thanks Lopes1211!

Is there a way to monitor the board/ports to see what the utilization is?

Sam

 

[lopes1211]

Depending on your PBX version "list measurements announcements integ-all yesterday-peak" should tell you everything you need to know.


-CL

 

[samneil2000]

That's perfect! Thanks

The message in question shows 3,143 play requests and 2,179 calls que'd.

To me, that could be the problem.

 

[Tolson]

get some more Val boards, you are overloading that one.