Can ping but not surf!

[TamedTech]

Hi There Chapps,

Have had this problem before but cannot figure out how i solved it.

Have a win XP client with SP2 - I am connected to my BT broadband using the usual USB modem.

I get my connection no problem using the dial-up style interface to log-in, i can then ping external address from CMD using the IP and the DNS name, however i am unable to browse sites, or connect to MSN and things like that.

Any suggestions? ... i have re-installed IE and also checked the settings for the connection and they all appear to be fine!

Thanks,

Rob

 

[gpalmer711]

Malware would be my first thought

http://www.palmersoft.co.uk/main.asp?content=malwarefaq

Greg Palmer
Freeware Utilities for Windows Administrators.

http://www.palmersoft.co.uk

 

[westredd]

or any personal firewalls installed?

 

[BaudKarma]

What about email, chat clients, other internet type software? Is everything working but your web browser, or is pinging the only thing you can do? Or something in between?



I try not to let my ignorance prevent me from offering a strong opinion.

 

[TamedTech]

hm ... well the chat service like windows messenger and MSN messenger wont login.

I have turned on automatic updates to see if they are going to dowload ... will just have to wait and see.

Problem is i am working on this system over the phone untill i can get remotly connected to it ... there is all sorts of junk installed on it ... so might be a personal firewall that doesnt like SP2 or somthing.

I will have to worm my way through the Add/Remove programs pannel and see what i can find.

Thanks for your help chaps .. keep posting any other tip bits you have ... i can then set about it with a full armoury of solutions.

Thanks, Rob

 

[rgzimmer]

Try a different browser. It sounds as if IE has some malware connected to it. I had something similar on a client PC that took me quite a while ot locate.

Since it only happens when using IE and you can resolve DNS names via ping, I'd suspect some malicious BHO has been installed.