can not call using short number (inside one site)

[dimua]

Hi,

Hopefully you can help or give me some clue.

In one site we have plenty of M2616 and only one M3904 created by my colleague. All "phones" are able to call each other except M3904 which has to call using whole number. from first point of view it seems that profiles are cofigured "the same" (of course there are differences 3904 - 2616).

when user is dialing 3927 then PBX dials 7973927 as 3927 is in CDP>LSC it happens when try done from M3904 but when we do test from M2616 then PBX does not dial 7973927 but just 3927. How it is possible?

.16:30:28 31/01/2007
TN 003 0 00 12
KEY 0 SCR MARP ACTIVE TN 003 0 00 12
ORIG 003 0 00 12 0 SCR MARP 0 8022926 3904
TERM NONE
TDTN 0 SLOT 14 PTY SLOT 14
DIAL DN NONE
MAIN_PM READY
TALKSLOT NONE
EES_DATA:
NONE
QUEU DIAL
CALL ID 812 120

.16:30:38 31/01/2007
TN 003 0 00 12
KEY 0 SCR MARP ACTIVE TN 003 0 00 12
ORIG 003 0 00 12 0 SCR MARP 0 8022926 3904
TERM NONE
DIAL DN 3
MAIN_PM DIAL AUX_PM DNTRAN
TALKSLOT NONE
EES_DATA:
NONE
QUEU 128
CALL ID 812 120

.16:30:40 31/01/2007
TN 003 0 00 12
KEY 0 SCR MARP ACTIVE TN 003 0 00 12
ORIG 003 0 00 12 0 SCR MARP 0 8022926 3904
TERM NONE
TDTN 0 SLOT 19 PTY SLOT 19
DIAL DN 7973927
MAIN_PM REOR
TALKSLOT NONE
EES_DATA:
NONE
QUEU DIAL
CALL ID 812 120

print of M3904:

TN 003 0 00 12
TYPE 3904
CDEN 8D
CUST 0
FDN
TGAR 0
LDN NO
NCOS 0
SGRP 0
RNPG 1
SCI 0
SSU
XLST 2
SFLT NO
CAC_CIS 1
CAC_MFC 0
CLS CTD FBD WTA LPR MTD FND HTD TDD HFD GRLD CRPD STSD
MWD LMPN RMMD SMWD AAD IMD XHD IRD NID OLD VCE DRG1
POD DSX VMD CMSD SLKD CCSD SWD LND CNDD
CFTD SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD MCTD CLBD AUTU
GPUD DPUD DNDD CFXD ARHD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID DNAA BUZZ
UDI RCC HBTD AHD IPND DDGA NAMA MIND PRSD NRWD NRCD NROD
DRDD EXR0
USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC DNDY DNO3 MCBN
FDSD NOVD
CPND_LANG ENG
HUNT
PLEV 02
AST
IAPG 0
AACS NO
ITNA NO
DGRP
MLWU_LANG 0
MLNG ENG
DNDR 0
KEY 00 SCR 8022926 0 MARP
CPND
CPND_LANG ROMAN
NAME xxxxxxx
XPLN 16
DISPLAY_FMT FIRST,LAST
ANIE 0
01 ADL 16 984959671700
02 ADL 16
03 ADL 16
04 ADL 16
05 ADL 16
06 ADL 16 984959671700
07 ADL 16 56565656566
08 ADL 16
09 ADL 16
10 ADL 16
11 ADL 16
12
13
14
15
16
17 TRN
18 AO6
19 CFW 4
20 RGA
21 PRK
22 RNP
23
24 PRS
25 CHG
26 CPN
27 CLT
28 RLT
29
30
31
DATE 12 DEC 2006


print of M2616:

TN 003 0 00 07
TYPE 2616
CDEN 8D
CUST 0
AOM 0
FDN
TGAR 0
LDN NO
NCOS 0
SGRP 0
RNPG 1
SCI 0
SSU
LNRS 16
XLST 2
SFLT NO
CAC_CIS 1
CAC_MFC 1
CLS UNR FBD WTA LPR PUA MTD FNA HTD ADD HFA
MWD LMPN RMMD SMWD AAD IMD XHD IRD NID OLD VCE DRG1
POD DSX VMD CMSD SLKD CCSD SWD LNA CNDD
CFTA SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD MCTD CLBD AUTU
GPUD DPUD DNDD CFXD ARHD CLTD ASCD
CPFA CPTA ABDD DELD CFHD FICD NAID DNAA BUZZ
UDI RCC HBTD AHA IPND DDGA NAMA MIND PRSD NRWD NRCD NROD
DRDD EXR0
USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTU DNDY DNO3 MCBN
FDSD NOVD
CPND_LANG ENG
RCO 0
EFD
HUNT
EHT
PLEV 02
AST
IAPG 0
AACS NO
ITNA NO
DGRP
MLWU_LANG 0
DNDR 0
KEY 00 MCR 8022927 0 MARP
CPND
CPND_LANG ROMAN
NAME xxxxxxx
XPLN 13
DISPLAY_FMT FIRST,LAST
ANIE 0
01
02 MCR 8022927 0
CPND
CPND_LANG ROMAN
NAME Evgeniy Chuev
XPLN 13
DISPLAY_FMT FIRST,LAST
ANIE 0
03 TRN
04 CFW 7 8022923
05 AO6
06 RNP
07
08 ADL 16
09 ADL 16
10 ADL 16
11 ADL 16 99359707
12 RGA
13 DPU
14 ADL 16
15
DATE 20 OCT 2006

****M3900 VERSION REPORT****
TERMINAL TYPE = 020
CORE FIRMWARE VERSION = 024
FLASH FIRMWARE VERSION = 087

cheers,
Dimua

 

[Klowndog]

Could the MFC CNI Category Code have something to do with it? I see on the 3904 you have CAC_SIS 1 CAC_MFC 0 and on the 2616 you have CAC_SIS 1 CAC_MFC 1.

I have never worked with that but that is what i notice from a stare and compare.
CAC_MFC (0)-10 MFC CNI Category Code.
CAC_CIS 0-(3)-9 CIS ANI Category Access Code

 

[informidicate]

Try changing the ClS on the 3904 from CTD to UNR.

 

[dimua]

re: informidicate

I did it as a first thing and didn't help

 

[dimua]

Klowndog
i will check it tomorrow when i will be back in office

 

[dimua]

it's working now. but I don't know what it was