Can I set a Collect Digit Timeout in a Nupoint mailbox ?

[rclements1]

Ive got a mailbox announcement with an option " ... or press 0 to be tranferred to the Centralist" I would like a Collect Digit Timer to run for 5 seconds before entering the nupoint voicemail box to allow callers to press the digit 0..
I Can't find the appropriate FCOS or LCOS

 

[TheMaskedMagician]

Is it a call director mailbox?
If it is try, try the below -
When I receive a call >> Menu (greeting) >> Multi-key - Blind transfer(gathered digits) >> 0 - Reception

Clever men learns what Wise men shares!

 

[jpruder]

>> Menu (greeting) >> Multi-key - Blind transfer(gathered digits) >> 0 - Reception

think you just need the menu with the zero option and a timeout timer set to 5 and the timeout option would be voicemail for that mailbox

 

[TheMaskedMagician]

@jpruder - correct.
My scenario is for "if you know the extension number, dial it now or dial 0 for reception, or hold for VM"

Clever men learns what Wise men shares!

 

[rclements1]

This Timeout is a FCOS or LCOS ?

 

[jpruder]

you would need to add the multi digit as transfer to gathered digits to dial an extension, dtmf value would be extension digit length such as 4 instead of the default 1