Hi, I'm using CR 8.5 running against an Aspect DataMart for agent reporting.
I want to create a report that looks like this:
Date1 Date2 Date3 Total
AG1 HH:MM:SS HH:MM:SS HH:MM:SS HH:MM:SS
AG2 HH:MM:SS HH:MM:SS HH:MM:SS HH:MM:SS
Total HH:MM:SS HH:MM:SS HH:MM:SS HH:MM:SS
Where AG1 is a person's name and the HH:MM:SS are the hours:minutes:seconds they spent on any given date for a particular activity.
I've created a detail report, groups on the Agent Name, then Date. I have the times in total seconds and also a formula for HH:MM:SS based on the summary.
Why can't I select my formula TimeAsHHMMSS? It doesn't show up in the list of available fields to pop in the cross tab. I see the TimeAsSeconds which allows me to sum them. Can I format that?
Thanks!
Melissa![[ponytails] [ponytails] [ponytails]](/data/assets/smilies/ponytails.gif)
I want to create a report that looks like this:
Date1 Date2 Date3 Total
AG1 HH:MM:SS HH:MM:SS HH:MM:SS HH:MM:SS
AG2 HH:MM:SS HH:MM:SS HH:MM:SS HH:MM:SS
Total HH:MM:SS HH:MM:SS HH:MM:SS HH:MM:SS
Where AG1 is a person's name and the HH:MM:SS are the hours:minutes:seconds they spent on any given date for a particular activity.
I've created a detail report, groups on the Agent Name, then Date. I have the times in total seconds and also a formula for HH:MM:SS based on the summary.
Why can't I select my formula TimeAsHHMMSS? It doesn't show up in the list of available fields to pop in the cross tab. I see the TimeAsSeconds which allows me to sum them. Can I format that?
Thanks!
Melissa
![[ponytails] [ponytails] [ponytails]](/data/assets/smilies/ponytails.gif)