Can burn CD-RW but not CD-R

[spaulding]

I work in a school district and we've got 400+ computers with the "identical" configuration from Dell. I've got one (it WOULD belong to an Asst Superintendent) that can only burn CD-RWs. Unfortunately, we've ordered a bunch of CD-Rs. I'm not sure how to troubleshoot this. All our other machines can burn either format and I've taken the CD that she's unable to burn to another computer and burned on it with no problem. I'd appreciate any pointers here.
Thanks

 

[captaincrunch00]

Can the drive read CD-Rs that have been burnt on another PC?

If you insert a blank one and look in "My Computer" what does it show up as in the drive?

Checked the drivers for the burner against other PCs?

 

[linney]

Are there any clues to be found in the Event Viewer?

How to troubleshoot issues that occur when you write data to a CD-R or CD-RW optical disc in Windows XP

http://support.microsoft.com/kb/324129/en-us?FR=1&PA=1&SD=HSCH

How to Troubleshoot Issues with Reading CD, CD-R, CD-RW, and DVD Discs

http://support.microsoft.com/kb/321641/en-us?FR=1&PA=1&SD=HSCH

Q314096 How to Troubleshoot CD-ROM Drive Problems in Windows XP

http://support.microsoft.com/support/kb/articles/q314/0/96.asp

 

[cdogg]

Are you using the built-in burning capability of Windows XP, or are you using a 3rd-party app (Roxio, Nero, etc.)?

~cdogg
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