Calls not reaching desk 2

[Trevatwork]

Hi

Can someone please explain to me how these calls are routed

Calls come in from toll free # and get routed to ext 2600
there is also a app in callpilot for ivr if no one answers at ext 2600


This is the phone:

DES 3904
TN 014 0 00 13
TYPE 3904
CDEN 8D
CUST 0
FDN 7000
TGAR 1
LDN NO
NCOS 0
SGRP 0
RNPG 1
SCI 0
SSU 0000
XLST
CLS CTD FBD WTA LPR PUA MTD FNA HTA TDD HFA GRLD CRPD STSD
MWA LMPN RMMD SMWD AAD IMD XHD IRA NID OLD VCE DRG1
POD DSX VMD CMSD SLKD CCSD SWD LND CNDA
CFTD SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD LLCN MCTD CLBD AUTU
GPUD DPUD DNDD CFXD ARHD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD AHD
DDGA NAMA
DRDD EXR0
USMD USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC DNDY DNO3 MCBN
CDMR
CPND_LANG ENG
RCO 0
HUNT 7000
LHK 1
LPK 0
PLEV 02
CSDN
AST
IAPG 0
AACS NO
ITNA NO
DGRP
MLWU_LANG 0
MLNG ENG
DNDR 0
KEY 00 SCR 2519 2 MARP
01 SCR 6519 2 MARP
02 ADL 16 4224
03 MCR 2600 0
04 MCR 2600 2
05 HOT D 8 *6791416
06 HOT D 8 *6791905
07 HOT D 8 *6791705
08 HOT D 8 *6791519
09 HOT D 8 *6791613
10 HOT D 8 *6791807
11 SSU 0000
12
13
14
15
16 MWK 7000
17 TRN
18 AO6
19 CFW 16
20 RGA
21 PRK
22 RNP
23 SSU 0000
24 PRS
25 CHG
26 CPN
27
28
29
30
31
DATE 13 JUN 2006


There is an rdb here: i dont even know if it is used.
TYPE RDB
CUST 00
DMOD
ROUT 1
DES COLLECTION_NTWK
TKTP COT
NPID_TBL_NUM 0
PRIV NO
SAT NO
RCLS EXT
VTRK NO
NODE
DTRK NO
ISDN NO
PTYP ACO
AUTO YES
ICOG IAO
RANX NO
SRCH LIN
TRMB YES
STEP
ACOD 7101
CPP NO
TARG
CLEN 1
BILN NO
OABS
TIMR ICF 512
OGF 512
EOD 13952
DSI 34944
NRD 10112
DDL 70
OOD 1


PAGE 003

ODT 4096
RGV 640
FLH 510
GRD 896
SFB 3
CRD 512

IENB 5
TFD 0
LEXT 100
VGD 6
SST 3 0
NEDC ETH
FEDC ETH
CPDC NO
SPCT IMM
HOLD 02 02 40
SEIZ 02 02
RGFL 02 02
RVSD 08 31
ILLR 02 02
DRNG NO
CDR YES
INC YES
LAST NO
QREC NO
OAL YES
AIA NO
OAN NO
OPD NO
CDRX NO
NATL YES
MUS NO
MR NO
MANO NO
EQAR NO
FRL 0 0
FRL 1 0
FRL 2 0
FRL 3 0
FRL 4 0
FRL 5 0
FRL 6 0
FRL 7 0
OHQ NO
OHQT 00
TTBL 0
ATAN NO
OHTD NO
PLEV 2
MCTS NO
ALRM NO
ART 0
SGRP 0
ARDN NO
AACR NO

how does the call get to 2600?

Thanks

Trevor

 

[56BelAir]

2600 is most likely a DN in your DID range and your toll free number is pointed to that DN. Your service provider would be the one handling this.

I dont see any Incoming Digit Conversion table on this route but take a look in ld 49. The IDC tables

 

[Trevatwork]

Hi

Thanks, All of our other lines are setup as you said but the DID i was given for these lines is ***-4576

I will look at the Idc tables


Thanks

Trevor

 

[Trevatwork]

Hi

Nothing for 2600 or 4576 in IDC table print

We just ordered a bunch of DID's and had them activated, i am thinking something happened on telco side. Also very possible i was given the wrong did for this line.

Could someone tell me the difference between mcr and scr




Thanks

Trevor

 

[56BelAir]

MCR=multi call ring, often called poor mans ACD. You have a single DID that can appear an multiple phones, if 1 person answers that key, a second call can ring in on the same DID / MCR key on all other sets with that appearence.

SCR=single call ring, multiple phones can have a scr appearence, however this DID / SCR can only recieve a single call, the second will go busy or follow the MARP phones hunt sequence. Also all other sets with this SCR will have a visual indicator showing in use status.

 

[56BelAir]

My bad I didnt even look to see that this was a COT route, not a T-1/PRI. LD 21 do a LTM on route 1 this will give you your individual trunk members (TN's) then you can print them in LD 20. You most likely have an Auto terminate DN to extention 2600. If this is infact the correct route the calls come into.

 

[Trevatwork]

Hi

I printed the LTM on route 1 and the tn's do not match

CUST 0
ROUT 1

TYPE TLST
TKTP COT
ROUT 1
DES COLLECTION_NTWK
TN 029 0 00 00 MBER 1
TN 030 0 00 00 MBER 2
TN 029 0 00 01 MBER 3
TN 030 0 00 01 MBER 4
TN 029 0 00 02 MBER 5

REQ: ***
OVL000
>ld 20

PT0000
MARP NOT ACTIVATED

REQ: prt
TYPE: dnb
CUST 0
DN 2600
DATE
PAGE
DES

DN 2600
TYPE SL1
TN 028 0 00 11 KEY 04 DES 3904 16 JUN 2006
(3904)
TN 028 0 00 11 KEY 03 MARP DES 3904 16 JUN 2006
(3904)
TN 018 0 00 03 KEY 04 DES 3904 7 AUG 2007
(3904)
TN 018 0 00 03 KEY 03 DES 3904 7 AUG 2007
(3904)
TN 014 0 00 13 KEY 04 DES 3904 13 JUN 2006
(3904)
TN 014 0 00 13 KEY 03 DES 3904 13 JUN 2006
(3904)


NACT

I have contacted telco and they said there is a problem with the local number that the tol free # terminates to and should have this fixed today.

I would still like to know how these calls are routed. Is it possible this route one is an old route and has just not been removed? I think all of our calls come in via PRI and i am thinking the cot route is something old.

How are calls routed when not in acd and last 4 DID digits do not match extension?

Thanks

Trevor

 

[56BelAir]

Ok, now go to LD 20 and PRT each indivdual TN.

They do not match beacuse each one is an individual trunk on your Univeral trunk cards. You have several trunks built for route 1.

Once you print the Tn's this will tell you what DN they terminate on.

 

[Trevatwork]

Thanks 56BelAir

All of the tns from the LTM have atdn of 2600

So how does the pbx know when call comes in from 4576 to use route 1?

REQ: prt
TYPE: tnb
TN 29 0
DATE
PAGE
DES
DES
TN 029 0 00 00
TYPE COT
CDEN 8D
CUST 0
XTRK XUT
TIMP 600
BIMP 3COM
TRK ANLG
NCOS 0
RTMB 1 1
ATDN 2600
SIGL GRD
SUPN NO
AST NO
IAPG 0
CLS UNR DTN WTA LPR APN THFD
P10 NTC
TKID
AACR NO
DATE NO DATE
NACT

Thanks

Trevor

 

[56BelAir]

The Trunks in this case COT, copper or POTS whatever you want to call them are hard wired into your system on these TN's which are programed to terinate the call on DN 2600

Telco has pointed your Toll free or (800) numbers to these 5 COT lines, they are probably in a hunt sequence from telco. This Number 4576 is probably the last 4 digits of the pilot number of these 5 COT lines.

 

[Trevatwork]

Hi 56BelAir


Thank you so much for your explanations of the MCR, SCR and the COT routes. You have been a great help.


Trevor