I have a situation where calls routed to the Attendant queue via a vector are not queuing, but rather going directly to the route-to destination when the attendant is on another call. The VDN and Vector are set for Attendant Vectoring and the VDN is entered in the attendant vecroting field in the console parameters. Any help would be appreciated.
Console Parameters
Attendant Group Name: OPERATOR
COS: 0 COR: 0
Calls in Queue Warning: 3 Attendant Lockout? y
Ext Alert Port (TAAS):
CAS: none
Night Service Act. Ext.:
IAS (Branch)? n IAS Tie Trunk Group No.:
IAS Att. Access Code: Alternate FRL Station:
Backup Alerting? n DID-LDN Only to LDN Night Ext? n
Attendant Vectoring VDN: 8010
VDN
Extension: 8010
Name: Attendant Night Test
Vector Number: 1
Attendant Vectoring? y
COR: 0
TN: 1
Measured: none
Vector
Number: 1 Name: Att Vector
Multimedia? n Attendant Vectoring? y Meet-me Conf? n Lock? y
Basic? n EAS? n G3V4 Enhanced? n ANI/II-Digits? n ASAI Routing? n
Prompting? y LAI? n G3V4 Adv Route? n CINFO? n BSR? n Holidays? y
Variables? n
01 wait-time 1 secs hearing silence
02 queue-to attd-group
03 wait-time 30 secs hearing ringback
04
05 goto step 8 if queue-fail
06
07
08 route-to number 5000 with cov n if unconditionally
09 stop
10
11
ATTENDANT CONSOLE 1
Type: console Name: att 1
Extension: Group: 1 Auto Answer: none
Console Type: principal TN: 1 Data Module? n
Port: 01A0501 COR: 0 Disp Client Redir? n
COS: 0 Display Language: english
H.320 Conversion? n
Console Parameters
Attendant Group Name: OPERATOR
COS: 0 COR: 0
Calls in Queue Warning: 3 Attendant Lockout? y
Ext Alert Port (TAAS):
CAS: none
Night Service Act. Ext.:
IAS (Branch)? n IAS Tie Trunk Group No.:
IAS Att. Access Code: Alternate FRL Station:
Backup Alerting? n DID-LDN Only to LDN Night Ext? n
Attendant Vectoring VDN: 8010
VDN
Extension: 8010
Name: Attendant Night Test
Vector Number: 1
Attendant Vectoring? y
COR: 0
TN: 1
Measured: none
Vector
Number: 1 Name: Att Vector
Multimedia? n Attendant Vectoring? y Meet-me Conf? n Lock? y
Basic? n EAS? n G3V4 Enhanced? n ANI/II-Digits? n ASAI Routing? n
Prompting? y LAI? n G3V4 Adv Route? n CINFO? n BSR? n Holidays? y
Variables? n
01 wait-time 1 secs hearing silence
02 queue-to attd-group
03 wait-time 30 secs hearing ringback
04
05 goto step 8 if queue-fail
06
07
08 route-to number 5000 with cov n if unconditionally
09 stop
10
11
ATTENDANT CONSOLE 1
Type: console Name: att 1
Extension: Group: 1 Auto Answer: none
Console Type: principal TN: 1 Data Module? n
Port: 01A0501 COR: 0 Disp Client Redir? n
COS: 0 Display Language: english
H.320 Conversion? n