Calls in Queue Alert - Play alarm sound

[labo2002]

Hello,
I'm just starting to understand the Avaya CMS (R16.2) software and they are asking me if i can make the system to play a beep/warning sound if there are 5 or more calls waiting.

Our current setup is we have 1 PC connected to 5 wallboard TVs. I've read a part in one of the thread here says;

"Calls In Queue Threshold: Default = Off. Range = 1 to 99.
Alerting is triggered when the number of queued calls reaches this threshold. Alerting will stop only when the number of queued calls drops back below this threshold. This value is affected by Normalize Queue Length setting above. "

Unfortunately, I do not understand and I do not know what and where to insert script to play the sound.

I have already created a report and created a *.acsauto file.

'LANGUAGE=ENU
'SERVERNAME=172.28.2.56
Public Sub Main()

'## cvs_cmd_begin
'## ID = 2001
'## Description = "Report: Integrated: Designer: Comparison Report for Wallboard with sound: Print"
'## Parameters.Add "Report: Integrated: Designer: Comparison Report for Wallboard with sound: Print","_Desc"
'## Parameters.Add "Reports","_Catalog"
'## Parameters.Add "5","_Action"
'## Parameters.Add "1","_Quit"
'## Parameters.Add "Integrated\Designer\Comparison Report for Wallboard with sound","_Report"
'## Parameters.Add "1","_ACD"
'## Parameters.Add "2625","_Top"
'## Parameters.Add "7327","_Left"
'## Parameters.Add "10545","_Width"
'## Parameters.Add "10500","_Height"
'## Parameters.Add "The report Integrated\Designer\Comparison Report for Wallboard with sound was not found on ACD 1.","_ReportNotFound"
'## Parameters.Add "*","_BeginProperties"
'## Parameters.Add "114;10;159;160;85;326;325;306;385;480;421;420;444;443;434;389;301;418;313;456;455;302;365;332;410;432;402;433;149;150;68;55;42;115;16;161;14;9;123;90;27;173;152;156;155;135;136;181;151;116;207;3;154;125;124;182;7;157;153;41;164;22;76;77;166;165;437;190","Splits/Skills"
'## Parameters.Add "*","_EndProperties"
'## Parameters.Add "*","_BeginViews"
'## Parameters.Add "*","_EndViews"

   On Error Resume Next

   cvsSrv.Reports.ACD = 1
   Set Info = cvsSrv.Reports.Reports("Integrated\Designer\Comparison Report for Wallboard with sound")

   If Info Is Nothing Then
	  If cvsSrv.Interactive Then
		  MsgBox "The report Integrated\Designer\Comparison Report for Wallboard with sound was not found on ACD 1.", vbCritical Or vbOKOnly, "Avaya CMS Supervisor"
	  Else
	   	  Set Log = CreateObject("ACSERR.cvsLog") 
		  Log.AutoLogWrite "The report Integrated\Designer\Comparison Report for Wallboard with sound was not found on ACD 1."
		  Set Log = Nothing
	  End If
   Else

	   b = cvsSrv.Reports.CreateReport(Info,Rep)
	   If b Then
	
	      Rep.Window.Top = 2625
	      Rep.Window.Left = 7327
	      Rep.Window.Width = 10545
	      Rep.Window.Height = 10500        
	

	
	      Rep.SetProperty "Splits/Skills","114;10;159;160;85;326;325;306;385;480;421;420;444;443;434;389;301;418;313;456;455;302;365;332;410;432;402;433;149;150;68;55;42;115;16;161;14;9;123;90;27;173;152;156;155;135;136;181;151;116;207;3;154;125;124;182;7;157;153;41;164;22;76;77;166;165;437;190"
	
	
	

	      b = Rep.PrintReport

	

	

	      Rep.Quit

	

              If Not cvsSrv.Interactive Then cvsSrv.ActiveTasks.Remove Rep.TaskID
	      Set Rep = Nothing
	   End If

   End If
   Set Info = Nothing
'## cvs_cmd_end

End Sub

I hope you can help and point me to the right direction. I am just planning to use the exclamation sound for windows.

Any help will be greatly appreciated.

 

[Stinney]

I believe what the documentation you're referring to is setting up a threshold in the hunt group and then use an analog device that accepts ring voltage. This is done in the PBX, not CMS. You set the calls warning threshold on page one of the hunt group to the number you want, then assign an analog port.

Cross connect the port to the analog device to alert the call center of the threshold being reached.

There are external ringers and silent strobe lights that can be used, just google them.

- Stinney

“The man who asks a question is a fool for a minute, the man who does not ask is a fool for life.” - Confucius

 

[BIS]

Alternatively use Exceptions, and change the windows sound (its just a wav file)