Some calls outbound through our BRI trunk are slipping through to the attendant. This happens when the fax users who dial out through the BRI trunk forget to enter the ARS code 0 before the fax number. The switch thinks its internal number but often the number does not exist and it is routing it to reception instead of returning a busy signal to the annoyance of the receptionist. Is there an option I can change to stop this from happening?
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Calls dropping through to attendant from BRI trunk
- Thread starter Scott99
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