calls can not be put on hold from Avaya to CCM 4.1(2)

[ayavauser]

Hi
We are migrating to Cisco CCM from Avaya world and are setting up trunking as h.323 able to call from both sides
able to call unity from Avaya world

From Cisco to Avaya sets
able to see Ext # , Name , on Avaya sets place on hold , on Avaya sets tranfer to other Avaya sets

From Avaya to Cisco sets
able to see Ext # , Name

from Csico sets NOT able place on hold ,from Csico sets NOT able tranfer to other Cisco sets > for some reason the caller is in limbo in the cisco world ....

I am from an Avaya world and just wondering if anyone has run into this ....

Cheers



ayavauser

 

[jneiberger]

I'm having a little trouble understanding the issue. Are you saying that if an Avaya phone calls a Cisco phone, that call cannot be placed on hold? What exactly happens if when the user on the Cisco phone presses the Hold button?

 

[MassDeployer]

We interfaced our Avaya and Call Managers with MGCP (PRI) not h.323. I wonder if that makes a difference?

Kind Regards,

MassDeployer

 

[ayavauser]

On the Cisoc side its looks as if the call is on hold but
it can not be picked back up , transfered or even parked its kind of in limbo anyway to monitor the process through CallManager ? we are going to try the ISDN - PRI (qsig)route ....I will let you know


Cheers

ayavauser

 

[ayavauser]

MassDeployer

Followed the Cisco PDF with Call Manager & Avaya S8700 with Unity VM .....Signal group is up , trunk goup is up ,
using 3xxxxx series range to test to Cisco sets ....
for some reason I dial the 6 digits and get dialtone again
I can see in the Avaya the trunk is seized but then get tone again ....I can try and get a hold of the far end to make sure they are complete ???

The PDF does not show a screen for "uniformd dialing plan"
or UDP so I assumed the setup would be as any other

below is the setup

uniform dialing plan

Matching Insert Node
Pattern Len Del Digits Net Conv Num
3 6 0 aar n

AAR DIGIT ANALYSIS TABLE (3xxxxx)

Dialed Total Route Call Node ANI
String Min Max Pattern Type Num Reqd
3 6 6 101 aar n

Route 101

Grp FRL NPA Pfx Hop Toll No. Inserted
No Mrk Lmt List Del Digits
1: 103 0 203 4

BCC VALUE TSC CA-TSC ITC Numbering
0 1 2 3 4 W Request Format
1:y y y y y n y as-needed rest pub-unk



I also tried the setup:


uniform dialing plan

Matching Insert Node
Pattern Len Del Digits Net Conv Num
3 6 0 221 aar n

AAR DIGIT ANALYSIS TABLE (3xxxxx)

Dialed Total Route Call Node ANI
String Min Max Pattern Type Num Reqd
221 9 9 101 aar n



Route 101

Grp FRL NPA Pfx Hop Toll No. Inserted
No Mrk Lmt List Del Digits
1: 103 0 203 4 3

BCC VALUE TSC CA-TSC ITC Numbering
0 1 2 3 4 W Request Format
1:y y y y y n y as-needed rest pub-unk


with same results

perhaps you could show me some of you screen shots of your known good setup ??

Cheers









ayavauser

 

[ayavauser]

FYI > far end still working on Cisco side with config and re-routing calls over Qsig Grp rather then H.323 ..I will update once its resolved as to what it was

Cheers




ayavauser

 

[MassDeployer]

I'll show my screen shots...stand by


Kind Regards,

MassDeployer

 

[ayavauser]

MassDeployer
All worked well after Cisco finished their side I just assumed it was completed when in fact it was not when I saw signal grp and trunk grp up > we had a few routing issues but resolved once Cisco crew done with thier side ....able to place calls on hold , transfer & park from both sides able to see name & ext # as well


Thank You !

Cheers

ayavauser

 

[MassDeployer]

Wonderful!!!
I was just about to paste some screen shots for you.. Good Job!

Kind Regards,

MassDeployer

 

[tomwwl]

I have the same problem - except I have a need to do H323 instead of PRI.

I am able to make calls between both systems in both directions. Avaya can put Cisco calls on hold, but Cisco CANNOT resume a call after it is put on hold.

Any ideas??

 

[whykap]

Are you saying that you are looking for the ability to put a call on hold on an Avaya phone and be able to pick it up from a cisco phone?