CallPilot Fax issue

[coolicepbx]

I am trying to setup the fax sending feature using the Nortel Fax Driver. The user is able to send a fax to a local mailbox using m3333. However anything external to their location will not work.

I have checked the RPL list, the NCOS level on the ports which is set to international. The dialing defaults have been filled in with the proper info....

I am at a loss. I however have the following bounceback ....

Your message did not reach some or all of the intended recipients

Subject: test
Date: Wed, 12 Apr 2006 15:40:50 -0400 (Eastern Daylight Time)

The following recipient(s) could not be reached:
"Unknown" <VPIM=FAX=9664290/CALLPILOT2@callpilot2>

Reason: An outgoing connection could not be made with the destination. Please try sending the message later. (22)


Can someone help?

 

[johnpoole]

i would do a trace on the call pilot port, see if it's dialing the 9, before the dn.. if not, the problem is in the pilot.. if it is the problem may be a ncos or tgar issue. the acd agent is tryning to make an outside call. do you have pager notification setup to a 9 plus number, that would rule out the agents being internal only.. there is a forum for call pilot, those people have all the answers

john poole
bellsouth business
columbia,sc

 

[EMAtelecomm]

check the vpim prefix in callpilot. we had the same issue. vendor installed vpim as area code and prefix (vpim=614799) nortel suggested vpim=area code only and it works.