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Callpilot Call Center Reporting?

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daveinfla

daveinfla

Vendor
Aug 22, 2004
64
US

I have a customer running a Callpilot with call center on it and they are complaining about the reports being off.

They explain that the agent wrap-up time is either on or way off, sometimes show 4 hours or more..

Has anyone seen this, is there a fix, is it a user error?

Thanks,

Dave
 
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