CallPilot 150 question

[kpzan]

My customer has a M.I.C.S. 7.1 with a CallPilot 150 3.0 voicemail system. They are a very busy doctor's office with 8 rollover pots lines. All 8 lines stay busy with incoming calls throughout most of the day. Currently there are 4 operators answering the incoming calls. The customers wants to switch to CallPilot answering all 8 lines.

Question 1: Is it practical to go full auto attendant in this scenario?

Question 2: When a caller is answered by the auto attendant, makes their selection and is transferred to an extension, does the CallPilot channel that answered them become free to answer another call?

 

[curlycord]

1. Yes! - make sure to record several options and utilize the CCR
-To book an appointment press 1
-For mailing address and fax # press 2.
-For business hours press 3
-For email and website info press 3.
etc

The idea is you want to give info via CCR rather than tie up a human for those little questions.

2. Callpilot 150 has 8 Channels which means 8 users in voicemail/AA/CCR at same time, plenty for that site.

________________________________________

Add me to LinkedIN

**New Allworx Forum**

=----(((((((((()----=

http://www.curlycord.com

Toronto, CAN

 

[kpzan]

Thank you Mr. curlycord. Your knowledge of these Nortel systems is greatly appreciated.