CallPilot 150 connection issue

[DueE]

I've read the FAQ, and done a search looking for something similar. The issue is accessing the CP150 using the CP Manager. Has been working fine in the past and suddenly now it doesn't (per customer). There is no problem getting to CP programming using Set Admin (F983). There is no problem pinging the IP address (customer's network)of the CP. However, I'm told when using the CP Manager and after entering the password, "Cannot find server" displays on the screen. No prompts of "incorrect password" appear, just "Cannot find server". Any suggestions on what I can try before making the trip to try it myself?
Thank you.

DueE

 

[TRONIC1]

Just a shot in the dark, Firewall issues?

"Hope for the best, plan for the worst

 

[DueE]

I will inquire, THANKS

DueE

 

[DueE]

That was a good question but, no. There are no firewall issues or changes per my contact.


DueE

 

[Johnthephoneguy]

I would try a power cycle on the CP, maybe it is just hung up somehow.

 

[senk1s]

What OS? what browser?

 

[DueE]

A power cycle has been done without any improvement. Am inquiring about OS and browser.

DueE

 

[DueE]

Laptop running Windows XP SP2
Server running Windows Server 2003 SP1
Internet Explorer 6.

We will try a reboot after hours.
Thanks

DueE

 

[Phonehed]

lol...sounds like a ticket I ran last week.

Customer needed a spare Cat 5 patch cord and yanked it right off the CP-100. I even asked them over the phone to check that cord before they called me out there. They assured me it was there and that it was plugged in to both their network and the Call Pilot but who knows what they were really looking at.

Start with the simple stuff, THEN call yer tech out.

Phonehed in Dallas

 

[DueE]

Just got word this morning...the customer finally did a reboot and that corrected the issue. Yep, start with the simple stuff and in this case the tech didn't have to go!!
Thanks folks!

DueE