CallPilot 100/150 Rls 2.0

[bigddog]

I have recently installed call pilot on a norstar MICS with 7.0 software. I have set up a CCR tree and on my option 1 I am doing a external transfer. When you call the system and hit option 1 the system acts like that it is going to dial out and then it comes back with the message
"The route resources needed for this call is not valid" I have set several of these up and they all work but they are on 4.1 software on the MICS. I have it doing an external xfer using a pool (which is a pool of 1fb's) and it will never go through. Help!!!!!!!!!!!!!!!!!!!

 

[Justatec]

Whats your outbound channls set at no more then half , Thats in the system set up, Which you stated that you have done this de for, There may be a patch have you look a NTs
site.

 

[hawks]

I'm not sure but I don't think that 2.0 CP is fully compatible with the 7.0 software. I think the Call Pilot has to be 3.0. The only other thing that I can think of is that the lines might not be supervised.

 

[powerflower]

hawks is right... 7.0 must use CP 3.0

M

http://www.telemarv.ca

 

[GoldenGirls]

hawks/powerflower are right. Go to NT site and down load 3.0
upgrade to 3.0 works gteat

 

[bigddog]

Thanks guys for all your help. It ended up being line supervision.

 

[NARSBARS]

bigddog,
Can you go into some more detail on the problems with line supervision?
Thanks

NARSBARS

 

[bigddog]

The 1fb pool that I was trying to make an outbound transfer on a ccr tree all the lines were set for unsupervised. When I changed them to supervised it
started working.

 

[NARSBARS]

Thanks bigddog.
Sharing information is what makes this place great.

NARSBARS

 

[hawks]

So it was supervision well that's one good thing. But if it is 2.0 you need to keep a close eye on it because like was stated earlier it's not suppose to be fully compatible with 7.0.