We would like to have a busy signal when somebody is calling a logged off station (out-of-service). At this time people get a transition tone and keep waiting and nobody is answering. Is it possible to have this system wide? I know one phone gets the busy tone when out-of-service and almost the rest not.Looks like strange behavior. Could this be a phone setting?
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Calling to logged off station results in transition tone
- Thread starter MrDV
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AvayaTier3
Technical User
check coverage path for called station
Command: list trace station xxxx (calling station)
A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"
bsh
45 years Bell, AT&T, Lucent, Avaya
Tier 3 for 35 years and counting
[URL unfurl="true"]http://bshtele.com[/url]
Command: list trace station xxxx (calling station)
A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"
bsh
45 years Bell, AT&T, Lucent, Avaya
Tier 3 for 35 years and counting
[URL unfurl="true"]http://bshtele.com[/url]
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- #5
With "list trace station xxxx" no coverage path, but I noticed something else:
This logged off station did have EC500 enabled: "station extension" and "phone number" were the same and as a result of this I got the "busy signal".
I described my first post/ question in this thread wrongly and it should be:
If a caller calls a logged off station, is it possible to get an absence tone? If so, can we change this for all stations in our CM?
This logged off station did have EC500 enabled: "station extension" and "phone number" were the same and as a result of this I got the "busy signal".
I described my first post/ question in this thread wrongly and it should be:
If a caller calls a logged off station, is it possible to get an absence tone? If so, can we change this for all stations in our CM?
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