Calling from Visual VM

[cg11]

System: IP00v2, SCN - 2 sites, Rel 9, Centralized VM, 9608 phones.

My customer asked me if he call use the "call" button (to return calls while listening to a message) that was recently added to visual voicemail in the newer releases. I do know "call" works from call log/history. It does not work when in visual voicemail. I explained to him that it is for calling back internal extensions, however, the documentation does not say how the visual vm "call" should/can be used.

Any thoughts?

cg22

 

[tlpeter]

I think it should work and not only for internal.


BAZINGA!

I'm not insane, my mother had me tested!

 

[TouchToneTommy]

Does the number displayed include the access code (9) and the leading 1 before the telephone number, or is it the standard 10 digit display, of area code and telephone number?

 

[Okkie26]

I agree on Peter. It should work.

Some must be wrong on configuration.

Are the prefixes on the incomming lines set?
System shortcode 0N, dial, N, 0 set? Or system shortcode ?, dial, .,0 User shortcode wont work with VM pro (and huntgroup forwarding, but that is a different story)

What does visual voice say the calling number is?

Has the caller block his CLID? Then it wont work either

 

[cg11]

Thanks for the tips guys. I will check with customer on Monday and post results.
I know CLID is showing with call log, not sure with "call" from vm. Maybe call blocking is on.

Site I am testing from is the remote site (no PRIs) part of the SCN. I did add a 9 prefix to both the H323 trunks and the PRIs at main site, again, will test and post more on Monday.

 

[cg11]

Guys,

I added a 9 prefix to both SCN sites (H323 trunks at remote and PRI at main site) and now "call" is working from both call history and visual vm. FYI, it works for both internal and external calling.....cg22.

 

[Gunnaro]

Good job and kind of you to post back the outcome, CG11/CG22


Kind regards

Gunnar
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