CallerID problem on TN429D

[telecomadmin12]

I installed a TN429D to get callerID on my analog trunks. Now I get callerID only for about 60% of the time even from the same calling numbers. That means 40% of the time the CallerID of a calling party won't show, even if has done so before from the same number. If it does not, it says "anonymous" on the display.
This is my setting:
Receive Analog Incoming Call ID: Bellcore

Do I have a faulty board?

 

[telecomadmin12]

Forget the "anonymous" showing on the display, that was nonsense. No callerID on many calls.
Below list trace on my incoming trunk for two calls from the same number. First one showing CallerID, the other one not.
First one has an entry "Category +CPN ........." That is smissing on the second one.

Calling party trunk-group 2 member 1 cid 0x1955
20:54:22 Calling Number & Name NO-CPNumber NO-CPName
20:54:22 active trunk-group 2 member 1 cid 0x1955
20:54:25 Category + CPN 18456546352
20:54:25 dial 5000
20:54:25 ring vector 16 cid 0x1955
20:54:26 tone-receiver 04AXX03 cid 0x1955
20:54:26 active announcement 5888 cid 0x1955
20:54:26 hear annc board 04B17 ext 5888 cid 0x1955
20:54:36 dial 5314 route:UDP|AAR
20:54:36 term trunk-group 7 cid 0x1955
20:54:36 dial 5314 route:UDP|AAR
20:54:36 route-pattern 11 preference 1 cid 0x1955
20:54:36 seize trunk-group 7 member 2 cid 0x1955
20:54:36 Calling Number & Name 18456546352 FOUNDATION
20:54:36 Proceed trunk-group 7 member 2 cid 0x1955
20:54:36 Alert trunk-group 7 member 2 cid 0x1955
20:54:42 idle trunk-group 2 member 1 cid 0x1955

21:03:11 Calling party trunk-group 2 member 3 cid 0x199d
21:03:11 Calling Number & Name NO-CPNumber NO-CPName
21:03:11 active trunk-group 2 member 3 cid 0x199d
21:03:11 dial 5000
21:03:11 ring vector 16 cid 0x199d
21:03:12 tone-receiver 04AXX03 cid 0x199d
21:03:12 active announcement 5888 cid 0x199d
21:03:12 hear annc board 04B17 ext 5888 cid 0x199d
21:03:26 dial 5314 route:UDP|AAR
21:03:26 term trunk-group 7 cid 0x199d
21:03:26 dial 5314 route:UDP|AAR
21:03:26 route-pattern 11 preference 1 cid 0x199d
21:03:26 seize trunk-group 7 member 2 cid 0x199d
21:03:26 Calling Number & Name NO-CPNumber NO-CPName
21:03:26 Proceed trunk-group 7 member 2 cid 0x199d
21:03:26 Alert trunk-group 7 member 2 cid 0x199d
21:03:34 idle trunk-group 2 member 3 cid 0x199d

 

[kyle555]

After how many rings does your analog board answer? IIRC, its halfway between the 1st and 2nd ring that CLID passes - at least in North America. Maybe setting it to 3 rings to answer might help?

 

[telecomadmin12]

The incoming destination of my trunk is a VDN. Maybe if I set a wait time to 2 or 3 seconds rings hearing ringback until the announcement plays, that would do it.
Or do you have something else in mind when you say set it to 3 rings until the board answers?

display vector 16 Page 1 of 3
CALL VECTOR

Number: 16 Name: AutoAttd+Audix
Multimedia? n Attendant Vectoring? n Meet-me Conf? n Lock? n
Basic? n EAS? n G3V4 Enhanced? n ANI/II-Digits? n ASAI Routing? n
Prompting? y LAI? n G3V4 Adv Route? n CINFO? n BSR? n Holidays? y
Variables? n 3.0 Enhanced? n
01 wait-time 1 secs hearing ringback
02 collect 4 digits after announcement 5888

 

[kyle555]

I'm thinking more in the analog trunk group than the vector. If that CO trunk answers before 2 full ring cycles complete on the telco side, you'll never get caller ID - and that has to be before your vdn/vector kicks in.

 

[telecomadmin12]

Ok.
And where in the trunk group do I adjust that setting?

 

[smokinjoe2938]

no you were right on in adding a higher wait time this is used to collect caller id.

 

[telecomadmin12]

I set the wait time in the vector to 3 seconds before the first announcement plays. I still got the same issue. CallerID about every second time.
Is there a way, as Kyle said, to adjust the time until the board itself answers?

 

[montyzummer]

no not really... can you not try another port on the suspected faulty board ,or ideally a different board to test its not that circuit causing the grief.

APSS (SME)
ACSS (SME)
ACIS (UC)

 

[4merAvaya]

The first call was on TG 2, member 1. The second example was on TG 2, member 3. Are all members in the Trunk Group using TN429 ports?

Kevin

 

[telecomadmin12]

Yes, they are all on the same board.
I will check for CallerID on individual ports now.

 

[telecomadmin12]

Just checked. It is not that particular ports are not showing CallerID. It is completely random.

 

[smokinjoe2938]

I would do this, test with a butt set and cell phone and see if you get caller id on all calls made, you may find that one of the trunks is not providing caller id

 

[telecomadmin12]

These are my trunk group settings:

change trunk-group 2 Page 1 of 21
TRUNK GROUP

Group Number: 2 Group Type: co CDR Reports: y
Group Name: Outside Call (Primus) COR: 11 TN: 1 TAC: 382
Direction: two-way Outgoing Display? n
Dial Access? y Busy Threshold: 255 Night Service:
Queue Length: 0 Country: 1 Incoming Destination: 5000
Comm Type: voice Auth Code? n Digit Absorption List:
Prefix-1? y Trunk Flash? n Toll Restricted? y

TRUNK PARAMETERS
Trunk Type: loop-start
Outgoing Dial Type: tone Cut-Through? n
Trunk Termination: rc Disconnect Timing(msec): 500

Auto Guard? n Call Still Held? n Sig Bit Inversion: none
Analog Loss Group: 6 Digital Loss Group: 11
Trunk Gain: high

Disconnect Supervision - In? y Out? n Cyclical Hunt? y
Answer Supervision Timeout: 10 Receive Answer Supervision? n

change trunk-group 2 Page 2 of 21
TRUNK FEATURES
ACA Assignment? n Measured: internal
Maintenance Tests? y
Data Restriction? n

Abandoned Call Search? n
Suppress # Outpulsing? n

Charge Conversion: 1
Decimal Point: none Replace Restricted Numbers? n
Currency Symbol: Replace Unavailable Numbers? n
Charge Type: units Receive Analog Incoming Call ID: Bellcore
Per Call CPN Blocking Code:
Per Call CPN Unblocking Code:

Outgoing ANI: Ds1 Echo Cancellation? n

change trunk-group 2 Page 3 of 21
ADMINISTRABLE TIMERS
Send Incoming/Outgoing Disconnect Timers to TN465 Ports? n
Incoming Disconnect(msec): 500 Outgoing Disconnect(msec): 500
Outgoing Dial Guard(msec): 1600
Incoming Glare Guard(msec): 1500 Outgoing Glare Guard(msec): 1500


Ringing Monitor(msec): 5200 Incoming Seizure(msec): 500
Outgoing End of Dial(sec): 10 Outgoing Seizure Response(sec): 5
Programmed Dial Pause(msec): 1500
Flash Length(msec): 540





END TO END SIGNALING
Tone(msec): 350 Pause(msec): 150

OUTPULSING INFORMATION
PPS: 10 Make(msec): 40 Break(msec): 60 PPM? n

 

[smokinjoe2938]

lets take the pbx out of the loop and do test as my last post suggested, may have 1 trunk not providing caller id

 

[telecomadmin12]

Thanks for the suggestion.
I will do that and let you know.

 

[smokinjoe2938]

Thanks keep me in the loop!

 

[CarlosPrex]

Try changing Incoming Seizure(msec) from 500 to 120 on page 3

 

[telecomadmin12]

Set incoming seizure to 120. Still happening.
What exactly does the incoming seizure field do?