Caller ID Not Showing Properly on Outbound Calls

[myfootsmells]

IP Office 403 3.0.59

Yes, I know, it's old.

Main DID - 800-555-5555
My DID - 800-555-1234

We moved to a new office. Same phone number same setup. Now when someone dials out it shows the wrong DID. Instead of showing the main DID it shows my DID.

How do I get it to switch back? Also, users like myself, I still want it to show my DID when I call someone.

Does this make sense? Thanks!

 

[myfootsmells]

Here is the solution:

When I dial an outside number it's 1 + area code + number. There is a shortcode 1N so I just added 1Ns8005555555

and it fixed the problem except now even the users with DIDs show the main number instead of their own

 

[tlpeter]

You need to give the users there own shortcode for sendig there number.

ACS IP Office or is it ACSS
ACA - Implement IP Telephony -- ACA - Design IP Telephony
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[intrigrant]

Easier is the use of user restriction tables.
On for the use of the main number and one for sending a specific number:

Common number shortcode in user restrictiontable:
sc = 1N
TN = 1Ns800555555
Line ID = whatever the linenumbers are

Sepcific unmber sortcode
SC = 1N
TN = 1Ns800555E
Line ID = whatever

The E adds the telephonenumber of the user dialling the number to the number send out on isdn

 

[myfootsmells]

hmm i know nothing about user restriction tables. where can i find them?