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Caller ID Help

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rval80

Technical User
Sep 23, 2009
386
US
Cusotmer has a MICS w/ DR6.1 Release 1 software. They have a PRI going in and want to recieve the name on caller I.D. As of right now, the carrier says that they are sending name and number. I've checked the MICS, and it is set for Caller ID and first appear is set to name. Is there an issue with this software, or is the carrier wrong here?
 
Caller ID will not show if line does not appear and ring on set. You can program a button with feature code 811 and press when call comes in.
 
That much i know, but when i hit the more information button, I don't get the name there either. All I'm getting is number.
 
We had a job where it was reversed. Try asking for the number first and see what happens.
 
Can not say for sure on 6.1, but on 7.0 you can assign 1st Display to be name or number. This is done in terminals and sets programming
under Telco features and Feature assignment. Done on a per set basis
and works well when I use targ lines.
Post does not say how lines are programed.
 
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