Caller ID from PBX to CDR Box 1

[telecomPA]

hi all, this is a weird one for me. so we installed 3 new PRI circuits in one of our sites. they're from AT&T w/caller ID. 2 months later, the folks up there tell me they don't see the caller ID in the Buffer Box. according to the site, the agents see caller ID on their phones, but it's not being passed from the PBX to the Call Detail box.

very odd. i've checked routing, CLID, CDR_Data, not sure what the issue is. now they're telling me to turn on ANI, but not sure where to do this.

one last thing. i checked another site where we have Succession 3.0 and the same carrier AT&T and they get caller ID on their reports, so this should be simple to fix.

 

[xinnam]

Make sure CLID is yes in LD 17 PARM

 

[telecomPA]

wow, it can't be that easy. we get outbound call detail, we just don't get inbound CDR. is this all i have to turn on?

 

[telecomPA]

anyone else have some feedback for me?

 

[GHTROUT]

Sure - give it a try That's all you should need.



GHTROUT.com | FAQs | Recent Replies

 

[telecomPA]

yes, but I though CLID was for outbound traffic, not for inbound calls.

 

[GHTROUT]

CLID, in this context, is specifically related to CDR on inbound. Here is someones CFN (just the PARM gateway) where they said CLID=YES

Now this is not to say your CDR package can interpret the "multiple lines of info per call" records that are generated - but most can. The CLID of the caller appears on the second line of the call record.



REQ prt
TYPE parm

PARM
LPIB 1000
HPIB 1000
500B 1000
SL1B 254
NCR 5100
MGCR 25
CSQI 90
CSQO 90
TUBO NO
CFWS YES
PCML MU
ALRM YES
ERRM ERR BUG AUD
DTRB 100
TMRK 128
FCDR OLD
PCDR YES
TPO NO
TSO NO
CLID YES
DUR5 NO
MLDN YES
MARP YES
IPIE NO
FRPT OLFR
DCUS NULL
MSCL 255
PMSI
MANU PMS1
PMCR 0
PORT NONE
NDIS 20
OCAC NO
MTRO MR
SBA_ADM_INS 000
SBA_USER 512
BCAP SPEECH
IDLE_SET_DISPLAY NORTEL
ICON YES

REQ




GHTROUT.com | FAQs | Recent Replies

 

[xinnam]

The "CLID entry in LD 17 PARM is specifially to add the CLID info in the CDR output

 

[telecomPA]

thanks guys. hope this does the trick.

 

[Avaya911PLM]

I seem to recall an INI required to take effect?

Been a while since I tested that, but I seem to recall that being the case back in Rel. 23. Now that I am thinking of that, it may be a change from OLD format to New format on CDR.

--
Fletch

Nortel Emergency Services PLM

http://nortel.com/e911

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