caller id / faxing / option 11c / windows fax service

[jbait]

THE CONFIG:
-- Windows Server 2003 with a 4 port fax board installed
-- Using the built-in Windows fax services for outbound network faxing
-- Option 11C PBX

THE TARGET:
-- Have inbound faxes routed to the desktop via email

THE PROBLEM:
We have asked our local phone company and primary support for our 11C to setup 20 DIDs with callerid. Our intent is to have the inbound faxes come in to these 20 DIDs, have these DIDs point to our 4 fax lines, and route to email with a simple parse in the email server. The catch is that the callerid NMBR has to be changed to the called DID number ... we don't care where the call originated from. According support provider, what we are trying to do can't be done with our equipment and there's nothing they can do at their office to work around it.

THE QUESTION(S):
-- has anyone gotten this config to work? (i've seen it done with ease on a Centrex system.... AND i know Call Pilot can do this but we aren't using Call Pilot yet)
-- is my support right? somehow i suspect it CAN be done but they just don't know how

thanks for any input ...

 

[jgideon]

I don't understand what you're asking.... and the only way I know to get CallerID with DID is on PRI circuits.

Are you saying you want something to convert the 'sending fax' caller ID to your desired DID digits (so all you see is one of your 20 numbers), or you want to receive the CallerID as the DID digits?

If I ready your 'we don't care where they come from' statement, all you really want is 'regular DID" where you don't see the Caller ID. If all you want to 'get' is the DID, there are lots of threads in these forums on configuring fax servers.

I must be missing something.

 

[janaya]

Scenario:

I send a fax from 123-456-7890 to your site.

You receive the call in the Opt11C as a DID call. 7890 is the last four of the DID and that is what the LEC is sending you.

Your fax server has four numbers associated with it:
1111
2222
3333
4444

You want 7890 to be routed to 1111 so that it will terminate in the fax server and YOU will determine which user gets the fax.

The DID numbers usually come in over PRI trunks, but most people will get 100 DIDs and not 20. Having a T1 already is my assumption. You can have the T1 changed to a PRI trunk and then the DID calls can route over the same trunk.

Is your fax server connected to the Option 11C via a TMDI card or Line Side T1?

To get this to work, you would have to set up an IDC table to convert the incoming digits to the fax server extensions and then route them that way. It can be done, but I don't think I am understanding what you mean by converting the Caller ID to the fax lines.

I am thinking you want to convert MY Caller ID number, 210-555-1212 to a number in your fax server, when what you really want in the incoming DNIS converted to the fax server numbers.

John

 

[jgideon]

I have never seen DID that provides the DID digits of the 'caller' number...what service is that called? Every implemenation of DID that I"ve done (PRI, dtmf on copper, rotary on copper) sends the last four (or whatever is configured) of the _dialled_ number, not the CallerID number.... but now that you've explained it, I think I understand what's being asked at least....

 

[jbait]

janaya,

i'm not familiar with an "IDC" table ... do you mean we can configure some sort of cross-ref table that will essentially re-map the callerid? you said "incoming digits"... you mean the calling fax machine number? if thats the case, we dont know who will be calling (ie. we can't build a big enough table!)

if it's something else, im lost

thanks
joel

 

[janaya]

you stated that you needed to changed the caller ID number to the called DID number?

Is the scenario above that I outlined correct in what you are trying to do.

John

 

[jbait]

janaya,

yes, i need to change the caller id # to the called did#... the scenario you outlined above is correct

 

[janaya]

Alright. You cannot change the caller id from my phone to your switch. You can redirect the number I call at your switch to the correct fax server number.

Is that what you are trying to do?

John

 

[jbait]

that is what i am trying to ... so when i redirect the number that you call to the fax server, i need the fax server to know which DID you called so i can properly route the fax to an email account

joel

 

[janaya]

do you route to your fax server via a TMDI card or Line side T1 or just analog ports.

You will need to have a PRI service, so you can retain the incoming DNIS information. the DNIS will be the called DID number.

Do you have the PRI's coming in over a PRI circuit? Does the T1 have a dchannel?

John

 

[jbait]

fax server is via analog ports
we have a PRI service and this particular T1 does have a dchannel

 

[janaya]

You should be passing this information to them.

Send a fax to one of your ports. Put a trace on that port DN and you will see the dialed DNIS number.

John.