Caller ID 9621G

[fortage]

IP 500 r6.1
replaced a 5621 with 9621G and inbound internal/external calls not displaying caller ID any longer. How do you enable?

 

[tlpeter]

Did you upgrade the 9621?
I think you did not do that yet.


BAZINGA!

I'm not insane, my mother had me tested!

 

[fortage]

how do I upgrade the 9621?

 

[tlpeter]

With a http server.
When you have an ip500v2 then set the http server ipaddress the same as lan1

BAZINGA!

I'm not insane, my mother had me tested!

 

[tlpeter]

And be sure you are on 6.1.12!!!
It won't work on 6.1.5

BAZINGA!

I'm not insane, my mother had me tested!

 

[fortage]

The IP Office is 6.1.12.
Isn't the built-in TFTP the same as HTTP regarding upgrading? The phones should grab the binaries from the manager folder via TFTP, right?

 

[fortage]

Just read the help file and it does indicate that 9600 series phones require hppt as they do not support tftp. Thanks.

do I copy all config(scr and txt) files as well as all bin files to the root HTTP folder or only specific files?

 

[amriddle01]

I usually change the root folder to be the Manager folder, if you can

ACSS (SME)
APSS (SME)

http://www.ipoffice.tel

"I'm just off to Hartlepool to buy some exploding trousers

 

[fortage]

That did it, thank you so much. I'm posting another if you feel up to it!