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calledDeviceID changed with 7.1.3.4 upgraded from 7.1.3.3 AES CM

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dclark1111

Technical User
Nov 5, 2019
29
US
This issue appeared once we upgraded CM to 7.1.3.4 from 7.1.3.3. CM was the last to upgrade, AES was done prior with no changes to the function. I have read the release notes to see if there is a change in behavior, but didn't see anything that comes close to what I am seeing. We have a Call Back system and call recording system that use AES. The call back system calls a customer from VDN 12345. Once the agent picks up we see the following event (change numbers around):
Data we see from AES:

Channel 0[55555] Type: CTI_EVENT_AVAYA_TSAPI 8216(57) CSTA_DELIVERED IP:
Channel 0[55555] Msg==>timeReceived=08:56:38.987|eventType=57|eventClass=4|monitorCrossRefId=81|connectionDeviceID=55555|callID=13333|alertingDeviceID=55555|callingDevice=OUTBOUNDCALLERID|calledDevice=12345|callingDeviceID=OUTBOUNDCALLERID|calledDeviceID=12345|lastRedirectedDevice=14444|cause=ecRedirected|trunkGroup=0|trunkMember=1|split=10002|ucid=RANDOMDIGITS|attEventType=128<==


55555 is agent Id
12345 is the call back system vdn

Prior to 7.1.3.4 we saw the calledDeviceID= as the number of the customer the system called back.

I know this is custom to us, but I have no idea where to look to see why there was a change in the CM function or AES function. Or if there is a setting that will change it from reporting vdn to another field.

Looking forward to any ideas you have. I have noticed that there is a patch to 7.1.3.4 to 7.1.3.5. Wondering if its a bug or not.
Thanks for your help!
 
I had to open up a case with Avaya on this one, as it appears there was a code change in 7.1.3.4 that carried to 7.1.3.5. Turns out this is a bug in these two releases. Avaya hasn't given an ETA on the fix, but one is coming. We have a PEA and are waiting on the fix to be posted. Thanks for looking!
 
I had to back out 7.1.3.4 CM. Something about code from CM8 in there being incompatible.

It broke a WFO
 
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