dclark1111
Technical User
This issue appeared once we upgraded CM to 7.1.3.4 from 7.1.3.3. CM was the last to upgrade, AES was done prior with no changes to the function. I have read the release notes to see if there is a change in behavior, but didn't see anything that comes close to what I am seeing. We have a Call Back system and call recording system that use AES. The call back system calls a customer from VDN 12345. Once the agent picks up we see the following event (change numbers around):
Data we see from AES:
Channel 0[55555] Type: CTI_EVENT_AVAYA_TSAPI 8216(57) CSTA_DELIVERED IP:
Channel 0[55555] Msg==>timeReceived=08:56:38.987|eventType=57|eventClass=4|monitorCrossRefId=81|connectionDeviceID=55555|callID=13333|alertingDeviceID=55555|callingDevice=OUTBOUNDCALLERID|calledDevice=12345|callingDeviceID=OUTBOUNDCALLERID|calledDeviceID=12345|lastRedirectedDevice=14444|cause=ecRedirected|trunkGroup=0|trunkMember=1|split=10002|ucid=RANDOMDIGITS|attEventType=128<==
55555 is agent Id
12345 is the call back system vdn
Prior to 7.1.3.4 we saw the calledDeviceID= as the number of the customer the system called back.
I know this is custom to us, but I have no idea where to look to see why there was a change in the CM function or AES function. Or if there is a setting that will change it from reporting vdn to another field.
Looking forward to any ideas you have. I have noticed that there is a patch to 7.1.3.4 to 7.1.3.5. Wondering if its a bug or not.
Thanks for your help!
Data we see from AES:
Channel 0[55555] Type: CTI_EVENT_AVAYA_TSAPI 8216(57) CSTA_DELIVERED IP:
Channel 0[55555] Msg==>timeReceived=08:56:38.987|eventType=57|eventClass=4|monitorCrossRefId=81|connectionDeviceID=55555|callID=13333|alertingDeviceID=55555|callingDevice=OUTBOUNDCALLERID|calledDevice=12345|callingDeviceID=OUTBOUNDCALLERID|calledDeviceID=12345|lastRedirectedDevice=14444|cause=ecRedirected|trunkGroup=0|trunkMember=1|split=10002|ucid=RANDOMDIGITS|attEventType=128<==
55555 is agent Id
12345 is the call back system vdn
Prior to 7.1.3.4 we saw the calledDeviceID= as the number of the customer the system called back.
I know this is custom to us, but I have no idea where to look to see why there was a change in the CM function or AES function. Or if there is a setting that will change it from reporting vdn to another field.
Looking forward to any ideas you have. I have noticed that there is a patch to 7.1.3.4 to 7.1.3.5. Wondering if its a bug or not.
Thanks for your help!