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call work codes

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dilworth

dilworth

Technical User
May 29, 2002
59
GB
call work codes have recently been set up and we need a way of monitoring use of cwc`s on a real time call by call basis to ensure agents are using them correctly. any ideas would be appreciated.
 
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If you have CenterVu (CMS) you can under Reports/real-time/"Designer" and create a real-time report. This will allow you to create your own report. I don't know if they have one setup already. Wisdom is Knowledge
that is Shared

Thanks All Phoneman2
 
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