Call Waiting Turning Itself OFF

[gnmsnyder]

I've got 2 systems where the operators phone keeps turning call waiting off in the Users Telephony tab. You can tick call waiting on and things will work fine for awhile and then one day its just changed and they only get one call at a time. Any ideas?

 

[tlpeter]

do they use softconsole ?

i believe there is an option for callwaiting


ACA - Implement IP Office
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[gnmsnyder]

One site does for sure. The other one is a new customer that we justed picked from another vendor that wasn't doing their job, so I'm not sure about them. But I will definately check that out. Thanks for the tip.

 

[kwing112000]

When you log into soft console there is an option for call waiting. Check the box then log in and then save it so the next time they login it will be auotmatic.

 

[ronromano]

I don't know what version they are running but if 3.2 or 4.0 set call waiting on as a user right so they can't turn it off.

 

[jamie77]

with things changing that shouldn't, make sure the customer doesn't use Manager and leaving it open and sending configs in days after getting the config.

I have seen it a few times before.

Very annoying

Jamie Green

ACA:Implement - IP Office
ACS:Implement - IP Office

http://www.alliedcom.co.uk

Fooball is not a matter of life and death-It is far more important!!!!

 

[jsjungle]

I have seen the same thing: if Manager configuration is left open and saved at a later time, user-defined settings like call waiting, do not disturb, call forwarding, etc., revert to previous settings.
Also, if you are running phone manager or softconsole, beware of the short-cut keys. there are shortcut keys on the keyboard that can turn features on and off and are sometimes pushed inadvertantly, especially if softconsole or phone manager is set to pop on an incoming call.

Great works are performed, not by strength, but by perseverance.
-Samuel Johnson

 

[jconrad0305]

i have seen pri slips do strange things like turn off dnd and log people in and out. also there is a short code to turn it on and off *15 and *16 i wonder if they might have an auto dial or something that is turning it on and off

ACA & ACS IPO Implementation

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[aarenot]

I have had this issue with softconsile users. Change the settings in SC and save to have the call waiting be set to on in the set up. The best practice I found though was user rights turning call waiting on, and not allowing it to be changed except at the user rights level. Once user rights was changed issue was gone.