Call Waiting in Queue

[morenot]

Hi:

Ip Office: 7.0.32
CCR: 7.0.6.6
Digital Trunk E1R2
HG configuerd as Longest waiting
VM Pro 7.0.32
We have a customer with next issue:
Itermittently appears a call in Queue with agents available
the call is showed in Dashboard and Wallboard and isn´t assigned to agents available, it is for 2 min then is lost
Any help..

Thanks..

JLMT//

 

[morenot]

Any?

 

[tlpeter]

Synchronize calls turned on for the group?
I just being brought to my attention by Xima that this option is quirky and gives fake queue entries in the reports when this is turned on
I wonder this is also the case for CCR

BAZINGA!

I'm not insane, my mother had me tested!

 

[morenot]

Thanks tlpeter..

Announcements is off, we have working incoming calls with VM pro

Saludos..

JLMT//

 

[tlpeter]

Then it must be a CCR issue.
Or is there an actual call?

BAZINGA!

I'm not insane, my mother had me tested!

 

[morenot]

CCR was changed to new Pc
windows 2008 SP1
This issue too was on another PC running Server 2003 SP2
I don´t know if the call is real or ghost, because only is for 2 min, and when is reported the time is over to see it
this problem is itermittently, +/- once weekly
but the customer thinks what are many lost calls

 

[tlpeter]

Let system status do a continuous snapshot and ask the exact time that it happens and then look back in SSA.


BAZINGA!

I'm not insane, my mother had me tested!

 

[morenot]

ok, I will do it..

thanks...

JLMT//