Call recording set to "on" not recording

[twiSSt]

First let me thank all of the regular posters here - the knowledge you all share is invaluable.

IPO 500 4.2(11), VM Pro, SCN. Witness is saving recordings to it's own partition on the HD and nothing else is running on the box.

The problem is that we are trying to keep a close eye on one agent and record all of their calls, but I only have recordings for five calls yesterday, the agent answered 80 plus calls yesterday.

Have rebooted the box, check logs for error messages, nothing appears to be out of order.Spoken with our vendor about this and they have no idea as to what could be causing it.

Twist

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Everything will be OK in the end.
If it's not OK, then it's not the end

 

[TomMills]

you were only there for 2 weeks, yet you're already speaking mexican. ariba!

http://www.twitter.com/tem1985

See what my brain does when it's not thinking about phones.

 

[twiSSt]

I will post the traces later, but I did notice while checking resources in SSA that it is in fact recording other extensions, the only difference between the extensions is that they are set to percentages instead of "On". Could there be something about that extension that is causing it to not record?

Twist

===========================================
Everything will be OK in the end.
If it's not OK, then it's not the end