Did you try this::
1. On the CallPilot server, from the Windows Start menu, click
CallPilot > System Utilities > Backup Restore Tool.
The Backup Restore Tool dialog box appears.
2 On the Backup tab, select a device from the Select Device box.
PrimaryServerTape is the default device to back up to a local tape.
To back up to a remote disk, choose an existing user-defined
location.
3 From the Select Backup Specification list, choose the type of
backup.
4 If you are backing up to tape, under Additional options, identify
whether you want to overwrite the existing backup with the new
backup or append a new backup.
5 Click Backup to start the backup process.