Call Pilot Power Supply problem

[vegasnortel]

I had a CP100 pwr supply quit and my supplier sent me a new one. It blew the unit out! I then saw that the output was 48V!!! Just need to confirm that this caused the unit to fry. I am going to have to fight with my distributor for a replacement. I know the old 9V's were replaced by 8V's, so I can only imagine what more than 5X that voltage did!

Thanks!

 

[curlycord]

Yes it would be the cause.

There is a reason for selling proper power supplies for the right equipment.

Good luck with your fight.

 

[hawks]

That would do it

 

[vegasnortel]

thanks guys! I already knew the answer, but I think my distributor is going to want your second and third opinion. I can't beleive they sent me a 48V?!!!

 

[exsmogger]

The new power supplies are 8V. 48V definitely fried the Call Pilot.

Brian Cox

http://www.jandjcommunications.com

 

[RikRodgers]

8v.
8v.
8v.

Sorry, it's the only opinion I've got.

I'd be upset, too.

 

[vegasnortel]

yes, I was pretty torched, but my wholesaler is going to send me a new one. He chacked and the guy in the warehouse pulled the unit from a bin that was filled with power supplies for an i2004 phone which looks almost identical. Honest mistake, but I will be checking for 2 prong 8V on every one from now on. I am very happy my supplier stepped up to the plate to replace as a result of thier human error. My customer will be happy also that I am not having to charge them for a new CP100. Thanks again to all!

Rich
Voice Plus

 

[exsmogger]

Rich,

The i-series phones use a 16V power supply. I'm looking at mine right now. 48V will blow those up too.

Brian Cox

http://www.jandjcommunications.com

 

[vegasnortel]

oops! I meant 1120/1140E as stated below. Good call Brian! Thats why I come here when I get stumped every year or so! LOL!!!

The Nortel IP phone 1120E/1140E requires a power supply unless used with power over
Ethernet switch.
Local power supply via universal 100/240 VAC 50/60Hz
Power adapter delivering 48V DC @0.52A max.



The Nortel IP phone i2001/i2002/i2004 require a power supply unless used with power
over Ethernet switch.. Local power supply via a universal 100 or 240 VAC 50/60Hz,
power adapter delivering 16VAC @0.5A max.

 

[exsmogger]

Thanks for the info. I haven't played with the new IP phones yet, so that's good to know they use a different voltage.

Brian Cox

http://www.jandjcommunications.com