Is this the standard greeting "Call Pilot from Nortel Networks" or did you customize it. If you customized the greeting, then you may need to rerecord it.
Are you recording from an extension connected to the ksu by a fiber extender? If so, you may have to reset the station module. Occasionally, these won't sync up correctly, and there is a degredation in voice quality.
Is it noise on all the messages?
If so check you earthing, if the CP is external the difference in earthing between the CP & M1 needs to be less than a certain threshold or else excessive noise is generated on the CallPilot.
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