Call Pilot Message Waiting Light

[kwoerner]

I have one user who's Message waiting light will not come on. I have MWA in cls. The user had a 2616, switched it out with another brand new 2616, nothing. Switched to a 3903 and still no light. What else would keep the light from not coming on? I have Call Pilot 3.0, and the MARP number is on key 0 along with the mailbox extension on key 0. Message Waiting DN in CP is on Key 0. I cannot figure this one out.

 

[johnpoole]

might be a bad port, i usually move a phone to the switchroom an connect it there to trouble shoot it. if a mov doesn't fix the set, post the tnb

john poole
bellsouth business
columbia,sc

 

[kwoerner]

REQ: prt
TYPE: tnb
TN 44 0 2 8
DATE
PAGE
DES

DES HTHPLX
TN 044 0 02 08
TYPE 3903
CDEN 8D
CTYP XDLC
CUST 0
FDN 4577
TGAR 1
LDN NO
NCOS 5
SGRP 0
RNPG 53
SCI 0
SSU
LNRS 16
XLST
CLS CTD FBD WTA LPR PUA MTD FNA HTA TDD HFA GRLD CRPD STSD
MWA LMPN RMMD SMWD AAD IMD XHD IRD NID OLD VCE DRG1
POD DSX VMD CMSD SLKD CCSD SWD LNA CNDD
CFTD SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDA CDMD LLCN MCTD CLBD AUTU
GPUD DPUD DNDD CFXA ARHD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD AHD
DDGA NAMA
DRDD EXR0
USRD ULAD RTDD RBDD RBHD PGND FLXD FTTC DNDY DNO3 MCBN CDMR
CPND_LANG ENG
RCO 0
HUNT 4577
LHK 2
PLEV 02
CSDN
AST
IAPG 0
AACS NO
ITNA NO
DGRP
MLWU_LANG 0
MLNG ENG
DNDR 0
KEY 00 SCR 6541 50 MARP
01 SCR 6550 50 MARP
02 SCR 3766 51 MARP
03 SCR 6551 50
04
05
06
07
08
09
10
11
12
13
14
15
16
17 TRN
18 AO6
19 CFW 16
20 RGA
21 PRK
22 RNP
23
24 PRS
25 CHG
26 CPN
27 CLT
28 RLT
29
30
31
DATE 10 OCT 2005

 

[yyrkroon]

Run a session trace in CP for that mb to see if CP is sending MWI.

On the PBX side, stick a MCK and MIK key on the set and see if you can toggle the lamp

 

[mluckie1]

Might want to add a Message Waiting Key.
ECHG YES
KEY 16 MWK 4577

 

[johnpoole]

looks just like mine except for the key 16 change

john poole
bellsouth business
columbia,sc

 

[HASAGO]

Try getting rid of key 1 and 2 temporarily as not sure if the MARP is causing problems with message wait light? I am assuming that the MW light on the phone works on another TN? Would also recommend to add key 16 in to assist proving fault as previously mentioned above.

 

[johnpoole]

had a thought about this one driving in this morning. is marp turned on in your switch? if so try deleteing all other appearences of this and check the mail to make sure the mwi matches the set. if it does change it to your dn, test it and change it back. might just need a bump (soft bump, not a hard one)

john poole
bellsouth business
columbia,sc

 

[janeenaj]

how do you run a session trace on a mb?

 

[yyrkroon]

Start
Programs
CallPilot
System Utiliites
Session Trace
pick MWI from drop down box, enter mb #, enter date range, start or run.

the above step might not be exact, I'm not in front of a CP to provide the exact info...but the screens are very self explanatory once you're in it. This only applies to CP 2.0 system...its completely different on 4.0 system and I haven't had the pleasure of having to deal with traces on a 3.0

 

[kwoerner]

It's fixed. Deleting and re-creating the Voicemail box fixed the message waiting light. I don't understand why it worked, but as long as it's fixed. Thanks all for your help.

 

[johnpoole]

that works at times when the software is not in sync, add mwa to the set after the mailbox is built and ten mail has already recorded the marker saying the phone has no lamp, small things like that tend to drive us crazy

john poole
bellsouth business
columbia,sc

 

[KillianK]

I am having problems with MWA lamp on a remote site networked via IP Trunk. Call Pilot works locally on site A, I am using HLOC and calls work fine, anyone ever have this problem? I can leave a voicemail but the light does not work on the phones? Both sites are Option 81c Rel 4.0, CP 2.2....

Thanks in advance,

Killian

 

[mluckie1]

KillianK check to make sure that you have NMS on both pbxs and callpilot.
Kwoerner put MIK and MCK key on a set and see if you can light the MWIndicator manualy. This will at least narrow the trouble down. Once you put the key on a set press MIK then enter the extension number, the lite next to the MIK key should blink showing that the indicator is on. MCK is used to clear the light.

 

[KillianK]

Thanks mluckie, will give that a try on Monday,

Killian

 

[johnpoole]

also check the rcap on any d's between the sites.. that is another place to turn on lamps

john poole
bellsouth business
columbia,sc