Call Pilot dongle issue

[TDMtek]

Brand new Call Pilot 5.0 1005r install; Configuration Wizard; System Serial Number/Keycode page I input the serial number and keycodes from the “Keycode Sheet” that came with the system. I click next, I then get the conformation page that shows all the features and seats that we have available, that all matches; when I click next I get a popup that states, “Configuration cannot be continued with out dongle.”
Wouldn’t the CP server have to be able to see the dongle in order to match the keycoded features to be able to display the correct features for our system? Or is the keycodes imbedded in the CP software and the “Serial number/keycode page just match up the dongle id?
I have checked the Security disk in the dongle, I have rebooted the Call Pilot server, and I have rechecked that the dongle is in USB port 0.
Any Ideas?

 

[atascoman]

Have you tried putting the dongle in some of the other USB ports. I have had issues before where I had to move it around.

 

[M1tel]

I recently had an issue where the Dongle is not being read because the driver is not installed on the server to see it.

When you run config wiz do you see the serial of the dongle?

 

[Pbxpoweruser]

There has been a recall on certain dongles by Nortel, you should check if your dongle version applies. This might be your problem...

 

[Pbxpoweruser]

The dongle that has issue will have a date code of 0804B on the back label.

Nortel Bulletin: PAA-2008-0099-Global

 

[TDMtek]

I checked the date code before I started the install, my dongle was fine. I moved the dongle from USB 0 to USB 1, and I was able to follow the dongle in the Device Manager screen; I moved the dongle back to USB 0 and this time when I opened the System Serial Number/Keycode page, the page had the dongle id on it, I was then able to input the ID and Keycodes and finish the config. I have a new issue now but I’m tired and I’ll take that on latter.