Call Pilot and Unity Connection

[phonedudeSr]

We are in the process of moving from Nortel to Cisco 9.x. We have a requirement for the users to able to Transfer Voicemail between systems. Would VPIM be able to be used for this or is there another system feature that we would need to implemented?

 

[whykap]

You will not be able to do this between the two voice mails.
If they are both integrated with exchange you can forward messages via email but that's your only option.
If not flash cut all vm users to ucon and be done with it. Unity can integrate with two systems in your case call manager and Nortel

 

[MitelInMyBlood]

Agree.
This is exactly what we did in migrating users off of an OCTEL voice mail and a Mitel phone system. Move everyone to Unity Connection, and integrate Unity Cxn with both phones systems, Mitel & Call Manager. Worked well.



Original MUG/NAMU Charter Member

 

[phonedudeSr]

Is there any white papers or technical bulletins on why this will not work?

 

[whykap]

No but how would it? Two different voice mails from two different manufacturers (one obsolete) different integration technologies.
I'm sure someone could make it work but there's no market for it therefore no one would put money to develop.

 

[ktludwig]

Both CallPilot and Unity can do VPIM so theoretically, you should be able to get it to work.

 

[trvlr1]

If you allow this (even if you can) you will end up with people moving old voice mails that they cannot be bothered to delete, that have been out there for years. When we moved over, we kept the old voice mail turned up on an alternate number and allowed them to dial in to listen to their old messages for a period of two weeks, 2 weeks - so we would not miss anyone that may have been on vacation the first week. This worked out well, if they needed information, they could write down the information, or record it with their own hand held device it they wished. We only got one complaint - from a person with over 150 messages in his mailbox, dating back several years in some cases!