call pilot acd basic

[1974cj5]

if the cdn mail box is 240 how can i associate with ext# so customer knows there are messages in mail box?

 

[PERRYPJ]

Determining a skillset mailbox number
You must know a skillset mailbox number before you can set up the skillset mailbox. The skillset
mailbox number is the mailbox’s Control DN. If you know the skillset mailbox number, you can
initialize the mailbox. Refer to “Initializing a skillset mailbox” on page 67.
To determine a skillset’s mailbox number and Message Waiting
Indication telephone
1 Press F985
2 Press NEXT.
3 The skillset mailbox number for skillset 1 is displayed.
If None appears the skillset is not configured.
Press NEXT to continue.
4 The Message Waiting Indication (MWI) extension is displayed.
If there are messages in the skillset 1 mailbox, MWI appears at this
extension. You assign the MWI extension when you set up the
skillset. If Unavail appears you have not set up an MWI extension.
5 Press next to view the skillset mailbox number and MWI extension
for each skillset.


OLD ROLMEN WORKING ON NORTELS AND AVAYA