Call Pilot 150 trouble

[Tech9]

Call Pilot 150 with Acd. The problem is at lunch and after hours they do not want customer to have access. The system is set to have a greeting for both luch and after hours with no CCR. They set under feature 982 attendant avialable to no. Calls comming in are stiil able to dial 0 and access CCR.

Any help would be appreciated.

 

[luv2ski]

try using acd for after hours

6 months until ski season starts...sadly i must resign myself to the warmer weather"this will include a normal 8-5 work day, 5 days a week"

 

[Norstarguy]

Set up a night mode directing incoming calls to a phone that doesn't CFNA to voicemail. Turn off DRT to Prime on the lines. It will ring no answer there, but shouldn't go to the AA.

NG

 

[nortelnorstar]

F982... change answer lines to no during lunch and after hours. (provided you are not using DRT to voicemail DN)

Marv

http://www.telemarv.ca