Call Pilot 150 External Transfer Completed Then Disconnect

[bwspy11]

I'm used to programming in a Centigram/Fujitsu environment, so I'm banging when it comes to the Call Pilot 150.

I can get the CP 150 to perform a successful external transfer to the number I filled in the field. Using the link transfer back ou the CO line. After the CP dials my other office phone, it hangs up.

SBC wants a couple of quick "flashes" to join the call. Can I use some special characters at the end of the dial string, if so, what's used for a flash.

Or, is the non-completion an MICS problem.

 

[Serenitynow109]

there should be an option to "add" after entering your number to transfer to. At that point you will add"pauses" or a "P".

 

[bwspy11]

Thanks for the response, but I'm programming using the LAN interface and not through a phone.

At the end of the dial string, I've added several "P's" and while the connection stays "live" after the transfer, it hangs up (probably the 8 seconds). I think the PBX/CP 150 need the 2 quick "flashes" for SBC to recognize that I'm trying a 3-way call. I've used p's, *'s, and # signs but can't get it to "join" and complete.

 

[bkrike]

if you are trying for a link xfer, a single # before the number is sufficient.

On a side not, if someone called me for a Centigram/Fujitsu, I would decline, or refer them to someone familiar with that system.

 

[bwspy11]

Thanks for the response bkrike, but I'm already that far with the initial dial string, ie #XXXXXXX. And the CP 150 goes off-hook and dial's that number. The problem is on the back-end. Something at the end of the dial string or a setting in the PBX has to "join" or double flash the initial call to the second. Any suggestions?

 

[bkrike]

Are you trying to create an off premise xfer, or a 3 way call?


If you are trying to create a link xfer, first I would see if I can do whatever sbc needs by using the phone and the link button, to see if it is even possible without the CP. Have you done that? (call in, and do the link xfer with the phone manually)


A standard link transfer would just be:
Call comes in.
Press link.
Dial number.
When you hear ringing, hang up.
Xfer is done.

Does this work with your provider? If not, what is required to complete the xfer manually?

 

[bwspy11]

You bring up an excellent point, in trying to see if the PBX will do this function, without the CP involved.

Yes were trying to accomplish a 3 way call, using the link or #, so that we don't tie up any outbound lines. The SBC guide says that you have to press flash twice quickly to join the calls.

Since I'm not at the actual site, I'll try it manually maybe tomorrow.

Right now, I've got it working great up until the end step.
I can call into the CP, press 1 for an external transfer, and actually see the caller ID of the line calling into my other phone. So there's no doubt I'm going back out on the line I called in on. It's that last bridge or connect step that's failing. SBC wants two quick flashes to merge the call, or something in the PBX is not set correctly.

 

[bkrike]

OK- I see where the problem is. (its the 3 way)
Why are you trying to do a 3 way instead of just a transfer?
If it is because you only have 3way as an option, and not transfer, then I say order link transfer from SBC. I don’t think you can make the CP do a 3way, and I don’t know why you would want to.

You definitely can do a transfer with the CP, and it would be better than 3 way. The 3 way keeps the line in use. But in a link transfer, after the transfer takes place, all the lines are open. There is really no reason for a CP to do a 3 way because one of the 3 parties would be the CP, which makes no sense.

3 way makes sense if 3 people want to talk, but if you are just trying to do a transfer from the CP, you only need 2 people to talk, and you can just take the CP out of the equation with link transfer.

 

[bwspy11]

Let me think about that for awhile.

 

[bwspy11]

Alright, let's look at this from a different perspective.
I've been able to establish that the CP Tree will take a number selection (1,2,3..) and can process as an external transfer. It sees the # XXX-XXXX number and calls it. Not using another line, Trunk-to-Trunk, but rather the same line.

So the call goes back out using the # sign as it's hook, then dials the number. Sounds like it simply forwarded the call. But, unless I put a couple of P's in at the end, it simply rings my other phone and hangs up. With the P's it rings about 8 seconds then hangs-up.

So maybe I don't want to do a 3 way, but an unsupervised external transfer. That's the part that won't click.

I really appreciate the advice so far.

 

[bkrike]

yes- it sounds like all you want is the external xfer.

The only thing you have to do is put the #(link symbol) before the number in the CP. The CP takes care of the rest. You don’t have to worry about the flashes after it connects. The CP takes care of it all.

However, I still always confirm the link xfer ability manually with a phone before entering it into the CP.

If it is hanging up when you are trying to do a link xfer, it means you don’t have the feature on the lines from the CO, and you need to order it. It is common for providers to put 3 way on CO lines by default, but link xfer usually has to be requested.

 

[Justatec]

ext transfer get in to the call pilot go to system properties outcalling channels default is 1 change it to no more then half... Then when you set up a m-box in that go to out dial and set up...I would also check the class of servics change cos 1 and 7 to 0 password expiry 30 days
or you will bethe every 30 days on a trouble...

 

[bwspy11]

Thanks for all the information. I've been in contact with SBC this morning, and they have something called FeatureLink.

I'm going to add this service to one test line that goes into the CP and take it from there.

Have a great extended weekend.