Call Pilot 150 Add Agent

[sscott12345678]

I want to add a new agent using telephone set setup to the ACD on a Callpilot 150. I cant seem to find this in pdf format. It is not covered in the ACD supervisor or agent's guide. When I go into CC ADD agent it will not display the IN button after login.

Thanx

 

[curlycord]

I am not sure myself, other will know but....

Call Center Setup and Operation Guide is probably what you want.

Your best using a web browser for programming, so much easier and more powerful.

On the CD guide main menu select Applications/CallCenter
Then Setup and Operation Guide and look for Setting up Call Center Agents.

If you don't have a CD then guides are also available to the public at Avaya.com under support.
Look for Callpilot 100/150 then Call Center Setup and Operation Guide

Depending on key codes depends on how many agents you can add.



=----(((((((((()----=
curlycord

http://www.curlycord.com

 

[sscott12345678]

evey since nortel went belly up, all my links for installer and user guides are gone. ill look on avaya. thanx.

 

[sscott12345678]

Resolved...
You have to add the agent to the skillset.

Have a great holiday!