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Call Pilot 100/150 questions

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daronwilson

Vendor
Mar 24, 2002
803
US
Greetings, I've got a customer who wanted to do their own programming via the ethernet interface, so I let him take off and do that so he'd stay out of my hair. I think it was the right choice, though his 'structure' in building CCR trees and boxes is taking up a large amount of space.

He has a Call Pilot 100 at one location, and a 150 at the other. Recently he want to add more CCR tree data to the 100 and it would go through the paces but not let him record the voice prompting, which sounded to me like it was full. We finally defaulted the CP and reloaded his stuff and it appears to have taken all he needs for now. Here are a couple questions that he posed that I need some help with:

1. Assuming he ran out of room with his huge CCR tree and boxes, can the CP100 be increased in memory in some way to accomdate more?

2. How does the CP allocate memory? If you set up a new CCR tree does that automatically allocate enough memory to do that whole tree even if you don't use all the features?

3. Is there a down and dirty way to check for available memory space, how many more trees or branches can be made, how many more information mail boxes can be built, etc.?

4. Lastly he's unable to save a backup of what he did, it gets to almost the end it wont finish, perhaps an issue with memory or something?

Thanks in advance for your ideas.

Daron J. Wilson, RCDD
Solving 'Real World' problems
 
The specs say the CP100 has 9 hours of storage, and you cannot increase this. The CP150 comes with 24 hours and can be increased to 59.

I have not seen any documentation as to how the available storage is allocated. I have always assumed that you have (9) hours available, and once you start recording CCRs and greetings, those count towards the 9.

You can check the available minutes by going to:
reports/ Message Usage Report
This shows the number of minutes of storage available on the voicemail server.
It is accessed via the browser.

One thing you might try to increase storage is not have it as bilingual (I don’t know for sure if this effects capacity- just guessing.)

Regarding the back-up: has he installed the back up utility software? (i.e.- it is not accomplished via just the browser.)
 
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