call pickup group ring ?

[sekitori]

Can I have a callpickup group that rings on a number of stations ?

This group gets the overflow from the attendant but they only see the key come up on their 4610's and don't hear anything.

The calls get there by a vector connected to a VDN.


We're on CM 3.12, stations are 4610 running 2.9.3


How do I solve this problem ?

 

[Callmaster]

do you have ?
display system-parameters special-applications Page 5 of 7
SPECIAL APPLICATIONS

(SA8622) - Enhanced Call Pickup Alerting? y



With best regards
Callmaster

 

[sekitori]

Thanks for your reply, Callmaster...

I suppose this parameter is system-wide, does it change anything for other existing pickup-groups ?

Don't want other group-members to call me saying they're getting crazy 'cos of all the ringing they're hearing


regards,

 

[Callmaster]

no you don´t have problems with other pickup groups ...
cause you activate an deactivate this options about the COR

but you have to pay for this feature ... ask your businesspartner

With best regards
Callmaster

 

[stevehaz]

An alternate method is to put the stations into a coverage answer group then overflow the attendant calls to the group. All of the phones in the group will ring at the same time.

 

[europe]

This section provides a detailed description of the Attendant Backup feature.
You can configure your system to have backup telephones for the attendant. With the Attendant
Backup feature, designated users can answer calls that the attendant cannot immediately
answer. These designated users can also provide some of the services that the attendant
usually provides.
Designated users can access some attendant console features from the backup telephones
when the:
? Queue of received calls reaches one of the following administered warning levels:
- Number of calls in the queue
- Time that a particular call has been in the queue
? Attendant console is in Night Service
A user with console permissions can:
? Activate Automatic Wakeup for another extension
? Activate and deactivate controlled restrictions for another extension, or a group of
extensions
? Activate and deactivate Do Not Disturb for another extension, or a group of extensions
? Activate Call Forwarding for another extension

? Add and remove agent skills
? Record integrated announcements
To assign the Attendant Backup capabilities, you use Console Permissions field on the Class
of Service screen.
Attendant Backup supports the following capabilities:
? Attendant Backup Alerting
Attendant Backup Alerting
The Attendant Backup Alerting feature notifies the backup telephones that the attendant needs
assistance to handle calls. The system provides both audible and visual alerting to backup
telephones when the calls in the attendant queue reach the administered warning levels. When
the queue drops below the administered warning level, alerting stops.
Audible alerting also occurs when the attendant console is in Night Service, regardless of the
size of the attendant queue.
Once the system alerts the backup telephones, designated users can answer an attendant call
by:
? Pressing the atd-qcalls button
? Dialing the feature access code (FAC) for Trunk Answer Any Station (TAAS) feature.


Please let me know if the information that was provided is helpfull.
Edwin Plat
A.K.A. Europe