Call History - Not displaying all missed calls 1

[Bondojordo]

Howdy,

Running CM 5.2

I have a user who is reporting not all her missed calls are showing up on her Avaya 9608 phone.
I made a couple test calls internally and from an outside number, but both my tests were successful.

The user did show me one of their voicemails that was left, which is the number that did not show up in the phones call log.

I went through the call log looking for that number and could not find it.
I also searched for the number by the time stamp and date from the voicemail, and confirmed it was not in the call log.

Any ideas?

Any help would be greatly appreciated.
Thanks!

 

[gwebster]

The following settings in the 46xxsettings.txt file change the operation of call logs:
############## CALL LOG SETTINGS (H.323 ONLY) ##############
##
## CLDELCALLBK specifies whether a Call Log entry will be deleted when a callback is initiated
## by pressing the Call softkey from the entry's Details screen.
## Value Operation
## 0 Entries will not be deleted when a callback in initiated (default)
## 1 Entries will be deleted when a callback in initiated
## This parameter is supported by:
## 96x1 H.323 R6.0 and later
## 96x0 H.323 R3.0 and later
## SET CLDELCALLBK 1
##
## LOGMISSEDONCE specifies whether Call Log will display more than one
## missed Call Log entry from the same caller.
## Value Operation
## 0 Multiple Call Log entries will be displayed per caller (default)
## 1 Only one missed Call Log entry will be displayed per caller
## This parameter is supported by:
## 96x1 H.323 R6.0 and later
## 96x0 H.323 R3.0 and later
## SET LOGMISSEDONCE 1
##
## LOGUNSEEN specifies whether incoming calls that did not cause alerting will be logged
## as missed calls (e.g., calls that are forwarded because the phone is busy).
## Value Operation
## 0 Unseen calls will not be logged (default)
## 1 Unseen calls will be logged
## This parameter is supported by:
## 96x1 H.323 R6.0 and later
## 96x0 H.323 R3.0 and later
## SET LOGUNSEEN 1
##
## LOGBACKUP specifies whether Call Log entries will be backed up to,
## and restored from, the backup/restore file.
## Value Operation
## 0 Call Log entries will not be backed up and restored
## 1 Call Log entries will be backed up and restored (default)
## This parameter is supported by:
## 96x1 H.323 R6.0 and later
## 96x0 H.323 R3.0 and later
## SET LOGBACKUP 0
##
## CLBACKUPTIMESTAT specifies whether Call Log entries will be backed up only after
## a minimum interval as specified by the value of CLBACKUPTIME.
## Note that this parameter only has an effect if the value of LOGBACKUP is 1.
## Value Operation
## 0 Call Log entries will be backed up as they are created (default)
## 1 Call Log entries will be backed up after the interval specified by CLBACKUPTIME
## This parameter is supported by:
## 96x0 H.323 R3.1.3 and later
## 96x1 H.323 R6.6.3 and later
## SET CLBACKUPTIMESTAT 1
##
## CLBACKUPTIME specifies the minimum interval, in minutes, between backups of the Call Log,
## if the values of LOGBACKUP and CLBACKUPTIMESTAT are both 1.
## This parameter is supported by:
## 96x0 H.323 R3.1.3 and later; Valid values are 10 through 60; the default value is 15.
## 96x1 H.323 R6.6.3 and later; Valid values are 1 through 60; the default value is 15.
## SET CLBACKUPTIME 20
##
## CALL_LOG_JOURNAL specifies whether retrieving calls while offline feature is supported.
## Value Operation
## 0 Disabled (default)
## 1 Enabled
## This parameter is supported by:
## 96x1 H.323 R6.4 and later
## SET CALL_LOG_JOURNAL

 

[Bondojordo]

@gwebster do you know which part of the 46xx file needs configuring?

I am noticing the only time calls are not logged in the phones history, is when it goes to voicemail.
Once a call is received, not answered and then goes to voicemail, it is not listed in the call history.

 

[Speewah]

SET LOGUNSEEN 1 is the setting you need