I know I have set this up before but I can’t remember how I did it:
Call come in to extension 10000. It needs to ring on 10000 for a while and if not picked up, it needs to ring on extension 20000. If not picked up on 20000 it needs to go to VoiceMail of ext. 20000.
If I remember correctly, last time I had a coverage path set up on ext 10000 with the first point is ext 20000 but this will not get me into VM even if 20000 itself covers to VM. If I add a 2nd coverage point on 10000 cov path it goes to 10000 VM, not 20000
Any help much appreciated
(all this is on 3.1.4)
FSI
Call come in to extension 10000. It needs to ring on 10000 for a while and if not picked up, it needs to ring on extension 20000. If not picked up on 20000 it needs to go to VoiceMail of ext. 20000.
If I remember correctly, last time I had a coverage path set up on ext 10000 with the first point is ext 20000 but this will not get me into VM even if 20000 itself covers to VM. If I add a 2nd coverage point on 10000 cov path it goes to 10000 VM, not 20000
Any help much appreciated
(all this is on 3.1.4)
FSI