Call forwarding to an outside line

[super1982]

The company I worked for was acquired recently by a much larger institution. The new company is upgrading all sites temporarily to a stand-alone Avaya solution until the entire company is switched. I have been asked if I could forward extensions to an outside number in the option 61 + option 11 that we have. I have done some testing using acd's and it works if I am calling the four digit extension internally but not from an outside line using 10 digit dialing. I know there is alot more to this and that an outside vendor should be brought in to help. I want to be able to explain the steps needed and the issues we will be experiencing correctly so they call a vendor to handle it. Creating acd's for everyone seems like alot of work.I would appreciate any advice.

 

[Future00]

Going off memory.. I believe all you need to do is

LD 20
chg
tn
ITEM: CFW (change to 10 or 11) yours is probably 4 right now if you can only forward to 4 digit. That will allow 10 or 11 digits.

Also you need to add CLS CFXA

LD 20
chg
tn
ITEM: CLS CFXA

johnpoole will probably respond and add any additional i may of missed.

Ryan

MCP/MCDST

 

[Gary7B]

That enables forwarding an extension TO an external number -- but there is something else required to enable a call coming from the outside to be forwarded (back out). I think this is what he's looking for -- I am looking for it too.

 

[GparkXO]

If you have the sets existing, set the class of service to cfxa and forward from the set making sure the forward button digit limit is set high enough (in Dallas this is 11, 9 plus the 10digit dialing we have here).

The best solution we like to use is to create a phantom tn. build the tn with the number desired and under thr FTR prompt enter 9 plus the number to be forwarded to. (we have several hundred numers forwarded in this manner. (AKA as hard forward)

Phantoms are created like a superloop only the loop number is preceded with an x when building the loop.

Acd will work, but depending on your routing set up it sometime creates problems completing calls.

 

[Gary7B]

I'm not sure if this problem is related but I cannot reach an off-site extension via the tie-line when dialing a DID from the outside. I use an IDC which xlates 4 digits into a 3-digit DN. If the DN is not local and is routed over the tie trunk by DSC, the call gets into voicemail somehow and I hear this Mermail message, "You have been forwarded to a voicemail system. However, the person at zero does not subscribe to this service. Call answering cannot be continued. Transferring to an attendant. One moment please..." Sound familiar to anyone?

 

[johnpoole]

because it's temp, i would make my inbound trunks ncos 7 and my outbound ncos 1.. that will allow maxp 1 acd routing

john poole
bellsouth business
columbia,sc