Call Forwarding someone else's phone?

[heathersue]

Hi All,

We had an x-ported station (3406) here that was set up with a coverage path routing calls to 3 different stations. There is no physical phone for the extension. One day this stopped working and when I checked to see why the station was call forwarded to a cell phone off site. Here's my question - can somebody somehow call forward another extensions calls? Since there is no physical phone for 3406, how could it get call forwarded? Any ideas?

Thanks,
Heather

 

[1a22ip]

A few questions. Do you have telecomuter active? Most likely not. Is this extension bridged to a set somewhere? To check this type the command list usage ext 3406. Does anyone other than the attendant have attendant permissions? With attendant permissions you can forward any extension (and cancel as well). I check daily to see who is forwarded. List call command. This could be that I am very nosey.

Hope this helps
ED

1a2 to ip I seen it all

 

[avayafreakje]

i guess 1a22ip means console permissions. if you have a station with console permissions it could forward another extension to point xxxx. so first check in your display cos menu what cos does have the console permissions. After that you do a list extension-type cos XXX, where XXX is the cos with console permissions.

 

[1a22ip]

Sorry
Attendant and console us old timers there the same

ED

1a2 to ip I seen it all

 

[heathersue]

thank you both. Yes I do have 3 stations bridged to that extension so they can pick it up if it rings. I do have users with console permissions too. Is there any way for me to find out which user forwarded it, and also how they did it? Thanks!!!

 

[98Converter]

You can call the forwarded # and ask? I don't think these types of changes are logged in the history file. Or to prevent it from happening in the future, either change the COS for the end users, or change the feature access code for call-forwarding.

Thanks,
Chris

We are what we repeatedly do. Excellence, then, is not an act but a habit. ARISTOTLE 384-322 B.C.

 

[busster]

any phone with console permissions can forward another user's phone. FAC + Extension you want to forward + Extension or number you want to forward to

 

[phoneman04]

You mentioned that x3406 was forwarded to a cellphone. That's sounds like Forwarding Off Net. You may or may not want to restrict this service (opens the possibility for calling abuse). Restricting Call Forwarding Off Net is administered thru assigning a COS# with that restriction.

Phoneman

 

[mikeydidit]

Heathersue, I agree with phoneman04. It can be dangerous to give out console permissions to those who really don’t need to have them. I once had a fat fingered operator that used the control restriction to our hunt group for our voicemail system. She enter in the wrong COR and then no calls to our voicemail. Being a hunt group, their is not a status hunt group command, so it took a while to figure that one out. Out of around 5600 stations I have about 5 stations that I have allowed to have console permissions. 4 of these our in my equipment room. Oh the 5th station with console permissions. My director.

Mike Jones
LSUHSC